https://discord.gg/botpress logo
Join Discord
Powered by
<@632214138596229150> if you could answer i'd real...
# 🌎general
s
@early-train-33247 if you could answer i'd really appreciate it
e
Can you send a screenshot of your workflow, so I can see if there is any problem with the logic
For context: if the user says "i want to contact a human" (it's one of the specific messages for the bot to detect when the user wants to contact a human), instead of sending the message it is supposed to, the bot just ends te conversation
that's because you don't have other Expression/Intent cards below the ContactHuman one, and when it doesn't get matched the conversation stops
But it should match! We are having intent issues, if you could help us pinpoint when it happens we can debug and fix it faster!
s

https://cdn.discordapp.com/attachments/1141911375787077672/1141912477240664075/image.png▾

https://cdn.discordapp.com/attachments/1141911375787077672/1141912477492334663/image.png▾

https://cdn.discordapp.com/attachments/1141911375787077672/1141912477743984700/image.png▾

it doesn't work with any of the intentions that are below neither
e
Ok, thank you! 1st - you should add a "always" transition that goes back to the start node, so the conversation will never end
2nd - I would suggest you using a Single Choice card with predefined choices, so it's easier for your user to proceed. It will render as a button on all channels, which provides a good user experience. Then you add intents for actions that are not listed, that way even if they say something that's not a choice they will still go to the appropriate node.
s
ok!
the strange thing is that they were working perfectly fine
and then they suddenly stopped
and there is also the red button with the "error" text next to the emulator text
that wasn't there before
e
Yeah we are having some inconsistency issues with Intents, but we are looking into it!
g
is there a way to influence the choices? like the choices answer is influenced by information given prior. the bot learning from the convo?
s
oh
didn't know
e
s
well
i guess i'll use the single choice option then
e
Screenshot too please?
But keep the intents that are not going to be included in the Choices
Let me know if that works for you!
s

https://cdn.discordapp.com/attachments/1141911375787077672/1141915032318398516/image.png▾

e
Try sending //state/reset in the emulator
s
where
e
In the Test your Chatbot section
PreviousNext
Powered by