my bot just skips when it doesnt know the answer and recurs back to the question of "how can I help you?". what do i need to do for the bot to say that it doesnt know the answer whhen it doesnt know the answer ? Is there a specific condition type I need to give?

I've done this. To do it I used an AI task to specify that when it doesn't know the answer it should reply something I wanted and saved that to a variable then just used it

if you mean the knowledge agent's answers, make an expression !turn.KnowledgeAgent.answer and send it to another node where you will write what you want in the txt ... if you want it to return to the previous query below the txt, put an expression card and send it to the previous one (see picture )

you could try that, what I used to do is use the AI Task card and enter there the details then say "if you don't know the answer, say 'whateer I need to say' "

Like @agreeable-cricket-15390 I use a fallback card, where I : 1) tell the user that I don't have the answer, 2) give them contact details to speak to a real person and 3) ask them to try again by rephrasing the question. Then direct them back to the orignal question card.

even after writing "!turn.knowledgeagent.responded" in the condition type , it is not working, what am I supposed to do now?

Can you share a screenshot of your flow

yes i'll do that

You must put card "always" on the end of noode.

it is still not working

Raw input ( chnage this single choice ) - !turn.knowledgeagent.answer - always ... the cards should go in this order .

okay i will make it and send you a screenshot

YAW