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in here maybe?
https://cdn.discordapp.com/attachments/1142473867894476871/1142474248980529252/image.png

no, I eliminated the smalltalk and created a new KB with the info I needed

hmm, weird, the text with the 12345@gmail.com must be saved somewhere as a fallback

nope, it's just an example I used for testing


https://cdn.discordapp.com/attachments/1142473867894476871/1142475115452440616/image.png

oh, I see, so it is sending this message rather than the answer from the KB

So (just guessing here) the setting to manually is checked?
https://cdn.discordapp.com/attachments/1142473867894476871/1142475680530055178/image.png

ok, then you'll need to capture the KB answer in a variable if you want to show it to the user.

Otherwise it will just continue to your message.

i have the query kb and then the text which is supposed to send the {{turn.knowledgeagent.answer}}


https://cdn.discordapp.com/attachments/1142473867894476871/1142476321537151137/image.png

if the answer is not found, it sends the user to the fallback node

if it is found, it is supposed to send the user the answer from the kb

but instead of doing that, it also sends the user to the fallback node

Try sending a text card to the user with:
@workflow.UserAnswer


https://cdn.discordapp.com/attachments/1142473867894476871/1142477261610688522/image.png

maybe theres an error with the expression

this is silly but have you tried a Ctrl-Shift-Reload in the browser? if it's a gliltch it might help

let me see the "No answer from knowledge" card

If you have Manual Answering enabled, the `turn.KnowledgeAgent.responded` variable will always be false even if there is an answer. The correct expression to check if there was no answer is `!turn.KnowledgeAgent.answer`


https://cdn.discordapp.com/attachments/1142473867894476871/1142484167024709662/image.png

We now have a panel in the Studio with the most common variables, check it out by clicking on Quick Reference -
https://cdn.discordapp.com/attachments/1142473867894476871/1142485366490792088/image.png