Knowledge Base Return
# 🤝help
c
After setting up my Knowledge Base with a .doc document, the emulator shows that it found the answers, but it did not reply it on the bot. Ws there something I did wrong? would appreciate some help with that! Sidenote: Country Rock / Rap is BUSSIN for doing this!

https://cdn.discordapp.com/attachments/1143020989798686741/1143021007741927435/image.png

https://cdn.discordapp.com/attachments/1143020989798686741/1143021062230118501/image.png

b
hey there - apologies for the late reply @curved-agent-41067!
do you have manual answering enabled in the knowledge agent menu?
c
Hey there Robert, thanks for the rescue, and no, I haven't and I don't think I know what's that for
You mind elaborating on it?
Right now, the workflow is isolated to four text answers, but I want it to be more automated so my client can update it on their own behalf, so will appreciate some assistance here!

https://cdn.discordapp.com/attachments/1143020989798686741/1143715818354512052/image.png

b
if you click the robot icon in the top left corner and head to your knowledge agent
I suspect this option "Answer Manually" is enabled for you

https://cdn.discordapp.com/attachments/1143020989798686741/1143917987183734935/Screenshot_2023-08-23_at_10.41.28_AM.png

so your bot is getting the answer, but not sending it to your user
c
I see, thanks for the support. Will try it out now!