Knowledge Base Return
# 🤝helpc
curved-agent-41067
08/21/2023, 3:17 AMAfter setting up my Knowledge Base with a .doc document, the emulator shows that it found the answers, but it did not reply it on the bot.
Ws there something I did wrong? would appreciate some help with that!
Sidenote: Country Rock / Rap is BUSSIN for doing this!
https://cdn.discordapp.com/attachments/1143020989798686741/1143021007741927435/image.png▾
curved-agent-41067
08/21/2023, 3:17 AMhttps://cdn.discordapp.com/attachments/1143020989798686741/1143021062230118501/image.png▾
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bumpy-butcher-41910
08/22/2023, 3:42 PMhey there - apologies for the late reply @curved-agent-41067!
bumpy-butcher-41910
08/22/2023, 3:42 PMdo you have manual answering enabled in the knowledge agent menu?
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curved-agent-41067
08/23/2023, 1:17 AMHey there Robert, thanks for the rescue, and no, I haven't and I don't think I know what's that for
curved-agent-41067
08/23/2023, 1:17 AMYou mind elaborating on it?
curved-agent-41067
08/23/2023, 1:17 AMRight now, the workflow is isolated to four text answers, but I want it to be more automated so my client can update it on their own behalf, so will appreciate some assistance here!
curved-agent-41067
08/23/2023, 1:18 AMhttps://cdn.discordapp.com/attachments/1143020989798686741/1143715818354512052/image.png▾
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bumpy-butcher-41910
08/23/2023, 2:41 PMif you click the robot icon in the top left corner and head to your knowledge agent
bumpy-butcher-41910
08/23/2023, 2:41 PMI suspect this option "Answer Manually" is enabled for you
https://cdn.discordapp.com/attachments/1143020989798686741/1143917987183734935/Screenshot_2023-08-23_at_10.41.28_AM.png▾
bumpy-butcher-41910
08/23/2023, 2:41 PMso your bot is getting the answer, but not sending it to your user
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curved-agent-41067
08/28/2023, 1:29 AMI see, thanks for the support. Will try it out now!
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