If the AI doesn't know the answer, can I handoff t...
# 🤝helpb
bland-eye-91538
08/21/2023, 4:24 PMI asked this question before and Cassis gave me a good idea but I would like to know the opinion of the Botpress team.
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famous-jewelry-85388
08/21/2023, 4:31 PMHi @bland-eye-91538 ,
If you have developers on your team, we can guide them to build a HITL for WhatsApp.
Otherwise, I would suggest showing a unified number for the user where all your agents are waiting/answering
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ambitious-vr-9887
08/22/2023, 4:03 PMHey @bland-eye-91538 , if you don't have a developers team, a work around for that is to send a link for a whatssapp chat that will open a chat with you just with one click.
For that just insert your WhatsApp number in place of the X in the link below:
https://api.whatsapp.com/send?phone=XXXX-XXXX
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famous-jewelry-85388
08/22/2023, 9:05 PM@ambitious-vr-9887 I like that idea 🙂