I built a chatbot with a controlled workflow that gives the user buttons to click to conduct the conversation (single choice, mutliple choice and provided answers). Then I went and added some KB which has been amazing so far. My challenge is, how do I workflow my chatbot so that it accommodates both the users who want the simple button click conversation AND accommodates the user who wants to type in questions and get detailed (KB) answers?

You can add a button for that and connect it to a Knowledge Based card

Hey @bored-eye-5625 one of the multiple choices you offer can be to ask an open-ended question. If you'd like, you can create a separate workflow specifically for this more conversational type of chat. This way, you can compartmentalize your knowledge base more effectively. For example, your options could be: a) Inquire about the price. b) Learn about the product. c)Pose a question. By structuring your interactions this way, you can provide a clearer and more tailored experience for users based on their preferences.

Thank you, can you elaborate on that a bit more?

Do a multiple choice card, connect it to a card and on that card enable knowledge base answering. Now it will answer from the KB

Thank you that was helpful!