How to integrate Botpress with a CRM and human han...
# 🤝help
t
I love Botpress big time, despite its complexity for a non-technical user. Howbeit, we have been looking to a whatsapp messaging tool that hasa CRM as well to broadcast messages and receive responses from customers. I landed on respond.io but it doesnt have GPT-native capabilites like Botpress. The best possible solution in my case is integrating botpress with a CRM tool that allows for human handover within chats. Can you guide me please?👍
m
Hey there, we are working on a ZenDesk integration, would that satisfy your needs?
t
@mysterious-greece-6693 thank you for your response. Well, sure it will, as long as i would be able to add the HUman in the loop capability and add whatsapp as a channel (not sure if at that stage will i need to add whatsapp as a channel to Botpress or Zendesk). But i beleive it will be very helpful inshallah 🙂
@mysterious-greece-6693 it would be very helpful, if you give me an indication how soon this integration is going to be available?
m
It's in alpha at the moment and will soon go to beta
I don't have a concrete date but we're all excited to have it!
and yes the main reason we're working on it is to support HITL
a
@mysterious-greece-6693 Is there a way to sign up for updates on the ZenDesk integration and estimated availability dates? 😀
m
I personally wish there was 😅
we'll definitely mention it on #1111016943370113174 at the very least
t
@mysterious-greece-6693 Thank you so much
m
you're welcome!
o
@mysterious-greece-6693 want to check on this?
l
Any updates on this topic? I am looking for a way to integrate a CRM and a human handover too @acoustic-teacher-17454 @mysterious-greece-6693
c
Hi any updates on this. i urgently need a CRM and whatsapp broadcast capabilities.
@freezing-printer-63694
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