Auto response without customer interactiosn
# 🤝help
a
Is there anyways to have the bubbles or text show automatically without having the customer text first to show the bots first text? I have been trying to troubleshoot this for the past 2 hours and I cant seem to figure it out. Please let me know how I can do this. Thank you!
f
for sure! Right click on your studio and look for Triggers like this

https://cdn.discordapp.com/attachments/1144388522191626361/1144391231271616552/image.png

https://cdn.discordapp.com/attachments/1144388522191626361/1144391231623921724/image.png

what i have done is link my trigger to my intro. like this

https://cdn.discordapp.com/attachments/1144388522191626361/1144391419457458176/image.png

a
Do i delete the start?
I tried this and tested it but the text wouldnt show automatically
I want this to work as well for messenger integration is that possible?
f
my start skips the welcome and goes to my check knowledge like this: but be warned. I am not sure if this is the best way to do this.

https://cdn.discordapp.com/attachments/1144388522191626361/1144394939472560248/image.png

a
Hmm
So this is my goal
I want someone to text a phrase on messenger from an ad which triggers the correct flow
however right now whenever I test it I type in the phrase once and says conversation started
I have to type it again for it to work
Best case is to have the bubbles pop up on the messenger automatically but if it doesnt then atleast this method is a backup
I even tried what you did right now and in testing it doesnt seem to work
f
I'm sorry i couldn't help further, tinkering is always worth it!
f
Could you share the workflow? So I can see what is going on
a
Sure one second
@ '

https://cdn.discordapp.com/attachments/1144388522191626361/1144690972157018132/Screen_Shot_2023-08-25_at_1.52.46_PM.png

Ket me know
Let*
f
2 things @average-memory-57936 Could you share it 1 node further? I will be home in 30 min then I will be able to take a good look
a
Sure
One sec

https://cdn.discordapp.com/attachments/1144388522191626361/1144693776082804797/Screen_Shot_2023-08-25_at_2.04.17_PM.png

f
Are you using it in the emulator
Or on a webpage right now
Because
The trigger doesn't work in the emulator
Since its always open
Try opening it on a browser
Then wait for the trigger
That should fix the issue @average-memory-57936
a
No I’m trying it on the webpage
Like I publish it
And I open it on webpage
f
What happens when you open the chat window
And just wait a bit
a
Trying that right now
f
Alright let me know
a
Yea still waiting but no response from it
f
Are you using the chat?

https://cdn.discordapp.com/attachments/1144388522191626361/1144726141073096775/image.png

So it opens this

https://cdn.discordapp.com/attachments/1144388522191626361/1144726187650859109/image.png

a

https://cdn.discordapp.com/attachments/1144388522191626361/1144726825021480990/Screen_Shot_2023-08-25_at_4.15.38_PM.png

f
Create a new conversation

https://cdn.discordapp.com/attachments/1144388522191626361/1144728787876065390/image.png

Then wait for the trigger
a
hmm
Yea i dont see that
f

https://cdn.discordapp.com/attachments/1144388522191626361/1144729165820600480/image.png

Are you sure that you are under the chat section
a
Woah
I think not
Let me check

https://cdn.discordapp.com/attachments/1144388522191626361/1144734952294985868/Screen_Shot_2023-08-25_at_4.47.57_PM.png

Yea same thing
f
Since i cant see your whole workflow i can only guess. My guess would be that the workflow ended which resulst in it starting again which means that you will go to the text card that contains the message "Conversation trigger not working"
I would make the start block connect up with the first node and not the one its connected to right now.
That means that you can also test the bot in the emulator from now on
Then i would take a look at the logs to see what happens after the bot sends the message "When are you looking to buy?"
Also would take a look at the workflow.
But i cant really do that
a
Hmm ok let me test this out and see what happens
f
Alright. Let me know how it goes
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