Bot not responding/conversation not accurate / con...
# 🤝help
c
Hello botpress community I have finish a bot for a client and we waiting to integrate it because we notice that the bot is providing inaccurate responses. I have mess with AI Task as well as try a few tricks that I read off on here like republishing and and reconnecting the webchat but our team is still having no luck. Another problem that’s happening is that we have in the knowledge base some info from the client like url and contact details as well as website. But the bot wont provide the link or guid the user through the rest of the work flows. Also conversation is being ended after our trigger sent the first message. Webchat brand colours are not syncing also. Quite a few issues. My question is. Is this a problem on botpress end that will be resolved soon? And if not what are the first changes that you guys recommend. Thank you in advance 🙏🏾 Claud

https://cdn.discordapp.com/attachments/1144705410989822003/1144705411673497700/IMG_8629.jpg

https://cdn.discordapp.com/attachments/1144705410989822003/1144705412365565992/IMG_8630.jpg

f
Do you have the personality agent on?
Inaccurate responses could be because of your personality agent or a messy KB. Make sure your KB doesn't include any redundant information. Another thing is to make sure your descriptions are precise and clear about when to use the KB and what it contains. You could try to add some QnA's in each of your KB's to also make it more accurate
As far as I can see it has provided the link?
c
You're a legend @fresh-fireman-491
f
Could you share a picture of the logs and event debugger so I can get an idea of what's going on when it sends the "Hello! how can I assist you today?" Message. Im having some trouble seeing where everything goes on your workflow since it's a bit messy. Do you have more than 1 workflow? If so is that the workflow called Main?
When you are staying that the webchat colours aren't syncing is that from the styling where its not working? Or what do you mean by that
c
Hey @fresh-fireman-491 thank you so much for the tips but I’ve attach a video so you could see the work flow better and yes my knowledge agent is on and that is my main work flow and currently. I deleted all customer knowledge and just doing a web crawl. So that bot should be able to pull the information on the website but it’s not providing any response and as you can see on the triggered message it is duplicating…as for the style sheet the colour codes got rest to default so that’s an issue I can fix!

https://cdn.discordapp.com/attachments/1144705410989822003/1144731800325849158/IMG_8631.mov

f
So when you are using the emulator the trigger wont work.
Connect the start block to the first node
Then you will be able to use the emulator
Its a shame but yea
To test the trigger
I would use the chat
as you were doing

https://cdn.discordapp.com/attachments/1144705410989822003/1144732743784222810/image.png

On you node "Standard1" i would add a "Wait for user input" Capture information card. Maybe it will fix the duplicate messages
c
Okay thanks @fresh-fireman-491 I will give that a try and get back to you 🙏🏾
f
Sounds good
m
Any tips for structuring FAQ's inside a KB? I have mine as: Q: the question? A: the answer. Q: the question? A: the answer. Q: the question? A: the answer. etc.
f
I use this: Question 1: blabla Answer 1: blabla Question 2: And etc.
m
thanks! will update my version - I guess the more accurate the better 👍
f
Yup. Also make sure that you have alot of questions. The more robust you can make it the better
m
thanks, I moved to a KB vs using a website as the source and feel its much better - it sometimes still says things like "Go to the website..." but not sure how to prevent that.
f
Yea mine does that too and I was planning on trying to find a fix for it today. I tried some stuff yesterday but nothing worked.
Hopefully I figure it out today
m
Good luck I hope you figure it out, I wonder if it’s just a chatgpt thing and not the in their control.
f
Most likely yes but maybe there's a way to force it to stop saying that.
c
@fresh-fireman-491 thank you so much! That help a lot ! Responses are more accurate now!
f
That's good to hear.
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