When the bot is queried with a simple but specific question like "Who is the CEO of [company]?", the bot replies with a random placeholder name even though he has the right information provided in the KB. Same problem when asking about a specific date that he is supposed to know, bot just spits out a randomized date/year. Also sometimes the bit responds by just pasting the user query. 61097275-9c52-45e3-9843-9051a2b9a678

Try creating a QnA with some questions

The entire KB is only made up of QnA

I would advise to have both a QnA and some general info. It's up to you. Have you tried to categorize your KB into smaller KB's. This makes it harder for the bot to mix information together such as names and prices

Okay thank you very much! I have it structured in small KB's but I will try integrating QnA in the prompt maybie and seperatly in the KB.

Just to be sure. The QnA should be in the same KB as the general info

Okay thank you! Is it a usall problem to have multible KB's

Shouldn't be a problem at all. I have alot of KB's