KB check option
# 🤝helpb
breezy-memory-48490
08/31/2023, 3:58 PMSorry kinda new to using botpress so apologies if I don't make any sense 😦
Hello, was wondering if anyone knows how to ask if information is available/ not available on the knowledge base?
I know I can ask to see if an answer is available (turn.KnowledgeAgent?.answer?.length) but it seems to only work if I tell it to answer from the KB (ie it will add some information from the KB and I actually want to control the answer). I'm trying to set a condition that if the information is not available on the KB (like a product name) I can continue with an order and if not say I don't have that product her are some I do have.
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acceptable-kangaroo-64719
08/31/2023, 5:47 PMHey @breezy-memory-48490 welcome to Botpress 🙌
The best way to tell if something is in the knowledge base or not is to query the KB and check the answer like you mentioned.
acceptable-kangaroo-64719
08/31/2023, 5:48 PMI've seen bots that use an AI task to categorize the user's message and use the KB sources as categories, but this is a bit slower and more work because if the message fits a category, you still have to search the KB anyways