Zapier not authenticating
# 🤝help
v
I get Zapier Message "We hit an error adding your new account authentication failed: The app returned "The request could not be authorized". Make sure you click "Allow" or "Accept" on the permission popup Double check your Account has the correct permissions Check out our help docs for more information" Removed past connection in zapier tried toggling the integration on the bot. Nothing is working. It is like it is not really on or something on the backend of botpress.
f
Hi, where are you getting this message?
It would be great if you could add some screenshots to your question
v
during zapier authentication process

https://cdn.discordapp.com/attachments/1146908455614025738/1146911050323734588/Screenshot_2023-08-31_at_4.54.21_PM.png

basically step 7 "Zapier will guide you through the process of authenticating to your Botpress account, follow the steps provided there."
f
Hmmm, do you have a popup that opened in the background, maybe you have disabled popups in your browser?
v
that is the popup
using chrome. it was previously authenticated but it expired and cant readd.
Copy code
{
  "error": "Integration \"139a7b61-6417-4dbd-8ca5-57deffbd4c6e\" is disabled. This can be changed in the cloud admin panel."
}
f
Where do you get this error?
v
when I open the botpress webhook url
hard refreshed the dash board it was disabled reenabled
now i get white screen but still the same error form zapier
f
"when I open the botpress webhook url" Why are you trying to open the url?
v
trouble shooting
f
are you in the botpress hub right now?
is you zapier integration enabled?
v
yes and yes
f
okay
v
I also don't see any zapier cards in the studio when enabled
f
did you refresh the studio?
v
yes
f
That's weird, can you share a screenshot of the studio
v

https://cdn.discordapp.com/attachments/1146908455614025738/1146915251028242543/Screenshot_2023-08-31_at_5.11.37_PM.png

f
Looks like standard2 node is selected, click in the empty space
v

https://cdn.discordapp.com/attachments/1146908455614025738/1146915466154102845/Screenshot_2023-08-31_at_5.12.29_PM.png

f
now you should see zapier cards
v
refreshed nothing in cards for zapier
f
okay, and your integration is enabled?
v
zapier authentication process and link desitnation

https://cdn.discordapp.com/attachments/1146908455614025738/1146916766434467840/Screenshot_2023-08-31_at_5.16.51_PM.png

https://cdn.discordapp.com/attachments/1146908455614025738/1146916766669340743/Screenshot_2023-08-31_at_5.17.02_PM.png

f
you should see the zapier cards without the zapier authentication process

https://cdn.discordapp.com/attachments/1146908455614025738/1146916872571342930/image.png

v
it says so but does not act like it

https://cdn.discordapp.com/attachments/1146908455614025738/1146916950669275228/Screenshot_2023-08-31_at_5.17.57_PM.png

f
Why are you trying to access the /settings page?
you'll see the personal access tokens under your profile in hub

https://cdn.discordapp.com/attachments/1146908455614025738/1146917269922922708/image.png

Can you try disabling it, refreshing the page, and then renabling it
v
thats the authentication process for the beta connection in zapier the Persoanal Access tokens don't authenticate. Toggle and refreshed still dont see the Zapier Cards
it like that toggle is not actually working on my chat bot
f
Hmmm, we'll need to investigate this
can you share you workspace id and your bot id
can you try creating a new (empty) bot just to test the zapier integration
v
is that in the url?
only one bot in the workspace
created new bot added zapier enabled and still no cards showing up in editor
@freezing-elephant-85019 Discover anything?
f
Hey, we're still looking into it. Will update you asap
Hey, can you try creating a new workspace and a new bot there, and try adding zapier in there and see if you see any actions?
Then can you share a screenshot of how the cards tray looks when no node is selected
v
still no dice

https://cdn.discordapp.com/attachments/1146908455614025738/1147277129386565692/Screenshot_2023-09-01_at_5.09.05_PM.png

https://cdn.discordapp.com/attachments/1146908455614025738/1147277129688551444/Screenshot_2023-09-01_at_5.09.32_PM.png

f
You have a node selected,
unselect the node "Standard1" and open the cards tray
To unselect click on the background
v

https://cdn.discordapp.com/attachments/1146908455614025738/1147287881845579917/Screenshot_2023-09-01_at_5.52.16_PM.png

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