Identity dissabled Issue
# 🤝helpf
future-teacher-22432
09/01/2023, 12:43 PMi have a problem in botpress. It says that my identity is disabled. I am not able to see my workspace.
My aim is to login and start with my workspace.
b
bumpy-butcher-41910
09/01/2023, 5:44 PMdo you have an existing account or were you trying to create one?
bumpy-butcher-41910
09/01/2023, 5:44 PMfor now, can you try clearing your cookies and logging in again?
bumpy-butcher-41910
09/01/2023, 5:44 PMalso - which web browser are you using?
f
future-teacher-22432
09/02/2023, 7:25 AMI have an existing account and I tried in Chrome. I tried also in defferent devices when it was not working.(while frequently clearing cookies)
future-teacher-22432
09/02/2023, 10:28 AM@bumpy-butcher-41910 is there any idea of how to get it fixed?
future-teacher-22432
09/14/2023, 10:02 AM@bumpy-butcher-41910 any solutions?
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early-train-33247
03/04/2024, 3:34 PM@bumpy-butcher-41910 I'm having this same issue, could you investigate please?
early-train-33247
03/04/2024, 3:34 PMearly-train-33247
03/04/2024, 3:35 PMError ID: fb016623-506a-4b90-a479-8637bf903011
early-train-33247
03/04/2024, 3:35 PMCleared cookies, cache and local storage already
early-train-33247
03/04/2024, 3:37 PMI'm logging in with GitHub
early-train-33247
03/04/2024, 3:47 PM@magnificent-activity-96909
early-train-33247
03/04/2024, 6:57 PMTried with Chrome and Edge
early-train-33247
03/05/2024, 9:03 PMSolved by the team, thansk guys!