help with WhatsApp business
# 🤝helpc
careful-salesmen-16250
03/19/2024, 3:52 AMHello guys someone here knows how can I receive and send messages on Whatsapp business. Bc when I've integrated the bot on my WhatsApp I can't see the messages. And I can't answer them either... Does anyone here know how to do it?
d
delightful-mouse-32940
03/19/2024, 4:10 AMHave you integrated your bot to your WhatsApp Business account on Meta?
c
careful-salesmen-16250
03/19/2024, 5:29 AMYes, the problem is that I can't send messages or even access the WhatsApp chat... But the bot is answering normally
e
echoing-nest-94161
03/19/2024, 7:43 AMDid you have a livechat integrated?
c
careful-salesmen-16250
03/19/2024, 11:33 PMNo, thanks for the suggestion let me try and see if it works
careful-salesmen-16250
03/21/2024, 2:04 AMHey it didn't work
careful-salesmen-16250
03/21/2024, 2:05 AM@echoing-nest-94161 bc I already have botpress connected so I can't connect anything just 1 integration per app
careful-salesmen-16250
03/21/2024, 2:14 AMPlease can u help me @crooked-van-25152
careful-salesmen-16250
03/21/2024, 2:16 AMTo explain everything
I've connected my WhatsApp to botpress through meta business and it works perfectly. But I can't see or even answer the messages, there's no way of working with this bot and not being able to see and answer messages. I believe there's a way to manage these messages so I'm begging for help
careful-salesmen-16250
03/21/2024, 2:18 AMAnd also I can't manage the WhatsApp on the inbox session on meta business. And I can't connect to any other sites I've tried to connect to livechat but it didn't work bc I already had 1 integration on my meta business app
g
gorgeous-oyster-17601
03/21/2024, 7:51 AMA mi me ocurre lo mismo, @careful-salesmen-16250 lo pudiste solucionar?
h
hundreds-battery-97158
03/21/2024, 12:08 PMhey max not sure if I am understanding your issue clearly but are you trying to see and read the conversations users are having with your bot?
If that's the case then you can't access them through your WhatsApp unless you use the conversations tab on your Botpress account. from there you can see the conversations but you can not reply or engage.
i hope this helps
c
crooked-van-25152
03/21/2024, 1:56 PMThanks for this message @hundreds-battery-97158 !
crooked-van-25152
03/21/2024, 1:59 PM@careful-salesmen-16250 what Takudzwa said is right.
You can see the conversations in your Conversations tab.
c
careful-salesmen-16250
03/21/2024, 2:04 PMNot yet
careful-salesmen-16250
03/21/2024, 2:05 PMHello @hundreds-battery-97158 I already knew about this tab. But I can't respond to messages at all?
careful-salesmen-16250
03/21/2024, 2:06 PMI need to like answer the messages when needed
h
hundreds-battery-97158
03/21/2024, 2:10 PMWell currently you can't answer but you can checkout the zendesk integration which will allow HITL
c
crooked-van-25152
03/21/2024, 2:11 PMYou effectively need the Zendesk integration to be able to answer people.
crooked-van-25152
03/21/2024, 2:12 PMWe might add more integrations down the road! But for now, this is the one that would allow you to talk with your users.
c
careful-salesmen-16250
03/21/2024, 2:27 PMOoh, ok I got it 🥲
careful-salesmen-16250
03/21/2024, 2:27 PMThank u for ur help guys @crooked-van-25152 and @hundreds-battery-97158 🙏
careful-salesmen-16250
03/21/2024, 2:27 PMI'm gonna try Zendesk rn
careful-salesmen-16250
03/21/2024, 2:28 PM@gorgeous-oyster-17601 check the Messages... U can try Zendesk like I'm going to do