Unable to create an intent that successfully spots...
# 🤝helps
strong-waiter-29284
03/18/2024, 5:40 PMI created an global intent to spot when a user wants to speak to a human which then creates a ticket in Zendesk.
However, it fails to identify when the user wants to speak to a human, I even tried sending to the bot the exact phrases I used to train the intent, but still no response.
I want to know what utterances should I write to make this work.
The Zendesk handover is working I tested it.
The issue is with the intent.
b
billowy-morning-42410
03/19/2024, 11:29 AMHi @strong-waiter-29284 try with AI Transitions
billowy-morning-42410
03/19/2024, 11:30 AMbillowy-morning-42410
03/19/2024, 11:32 AMThey have definitely helped me with that same problem you have. 😉
s
strong-waiter-29284
03/19/2024, 5:22 PMBut I want it whenever the user asks to speak to human at any point in the conversation the it gets detected.
AI transitions, from my experience of using them, they only work in the node it is in
strong-waiter-29284
03/20/2024, 3:09 PMCan I make the AI transition global like a global intent? I want it so that whenever the user at any point in the conversation the AI transition can detect if the user wants to talk to a human
b
billowy-morning-42410
03/20/2024, 3:27 PMI'm checking but as far as I know it's not possible
billowy-morning-42410
03/20/2024, 3:28 PMIn fact, in your example, the intent only works on your main_menu node.
billowy-morning-42410
03/20/2024, 3:30 PMuse the intent card wherever the user inserts an input. I recommend using AI Transition
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