Regulating the use of a chatbot
# 🤝helpm
mammoth-tailor-5827
03/14/2024, 11:56 PMHi, I would like to know if it is possible to limit the number of interactions per week for a chatbot?
a
astonishing-napkin-74260
03/15/2024, 2:53 AMDepends on how u wanna go about it, there is no inbuilt method yet.
Personally, I try to limit every phone number with 10 queries per day.
So first I store user phone number input in a table.
I let them ask first question .then when they say they have more questions, I increment a table value called query count by 1 that's associated with their phone number in same table.
This way when the query count reaches 10, the bot is programmed to say sorry query count reached.
astonishing-napkin-74260
03/15/2024, 2:54 AMNext time same user enters the same phone number, it checks the table for query count. If it is already 10, it will say the same message, query count reached
astonishing-napkin-74260
03/15/2024, 2:55 AMAnd I added a trigger that clears the query count values at the end of every day
astonishing-napkin-74260
03/15/2024, 2:56 AM.
But that's still a very lacking method. I have no way to confirm if the user simply decides to enter a random phone number
astonishing-napkin-74260
03/15/2024, 2:57 AMMaybe u can add 2 step verification with OTP using botpress integration. That might make it more solid
h
hundreds-battery-97158
03/15/2024, 10:00 AMhey, if you are using WhatsApp you can use their number in {{ event.tags.conversation['whatsapp:userPhone'] }}
Users can't really change this
You can even just check extract this yourself and use it without asking the user to enter their number
a
astonishing-napkin-74260
03/15/2024, 10:01 AMYeah makes sense. I haven't done any integrations other than webchat yet. I'll keep that in mind. Thanks
f
famous-jewelry-85388
03/15/2024, 4:43 PM@hundreds-battery-97158 @astonishing-napkin-74260 good answers 🙂
famous-jewelry-85388
03/15/2024, 4:43 PM@mammoth-tailor-5827 What do you think?
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