Awaiting support for >7 days | Abnormal 10x high b...
# 🤝helpe
enough-toothbrush-33626
03/13/2024, 8:56 AM🔥
enough-toothbrush-33626
03/13/2024, 8:58 AMThis issue is already reported on email to Alexandre Turcotte and Bassam Tantawi, and a report was created 1 week ago on 7-Mar-2024
Report ID: report_01HR9YZD69Q7DKPGW6C6VNH4G6
**Account owner: **partha@plumhq.com
enough-toothbrush-33626
03/13/2024, 8:59 AMWe've already provided a Personal Access Token as requested.
Flagging this here due to no response on this since 9-Mar-2024
enough-toothbrush-33626
03/13/2024, 9:04 AM@ambitious-vr-9887 can you help us here?
a
ambitious-vr-9887
03/13/2024, 1:13 PMI'm sorry that you're going through this. The team always strives to respond to everyone here in the community, there are many people and many requests, so I'll tag the team here in this topic and hopefully they will get back to you soon. Since it's a billing issue, only someone from the team will be able to guide you on this. :/ @famous-jewelry-85388 @crooked-van-25152
c
crooked-van-25152
03/14/2024, 4:36 PMHi @enough-toothbrush-33626 , thank you for bringing this to our attention. We’ve escalated the issue internally. We truly apologize for the inconvenience and understand your frustration with the wait time. Rest assured, we’re on it and will provide you with a detailed explanation as quickly as we can.
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enough-toothbrush-33626
03/16/2024, 10:31 AMThanks Sabrina. We are waiting for over 10 days now on this. Would love if charges to our card could be paused without interrupting our service
c
crooked-van-25152
03/18/2024, 4:00 PMHi @enough-toothbrush-33626, if after investigation we find that the issue is on our end, we will reimburse you.