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Emulator not working anymore
# 🤝help
t
My Chat bot is not working anymore. There is an error dot next to emulator. Any idear why ? and how to resolve ?
I have this since I've add several intent in my workflow..
a
@tall-refrigerator-27202 are you still facing this issue? I had problems earlier today and now it's working fine
d
I also have this problem
since yesterday and it has not been resolved
t
yes :/ still the red dot, and intent is not working at all and it end the conversation
d
were you able to solve it already?
report_01HRSX82CZE13GYSB0RJ58D83F It's my report id, maybe it's something with the NLU intentions, but it still hasn't been solved
t
Still the same for me :/
a
@crooked-van-25152 , do you know what might be causing this issue?
g
What does your intent look like?
If the intent is like : Oui oui
I would make an expression card with : workflow.yourVariable === Oui || workflow.yourVariable === oui
If this doesn't when and you still answered yes, then I'd guess it's an emulator problem
t
@glamorous-guitar-39983 I tried, but doesnt work either, an error occurred
@crooked-van-25152 Still no news ? I want to put my chatbot at the center of my new company, it's worrying that it doesn't work for 2 days without any response from you.
and I'm not the only one it happens to
g
We cant really see on screen if you linked your expression card. And btw you need to write exactly the same thing in your emulator than what you've set the expression card to be
So if for example you have workflow.reponse === 'yes'
You must tell the chatbot yes If you say Yes or oui or Oui it wont work
t
@glamorous-guitar-39983 It does not work
and I have still the red dot on emulator
It's resolved for you ?
d
No, I still have the problem.
t
Why we have 0 support from the Botpress team ??
d
I don't know
@User Do you have any ideas or information about this problem?
c
Hey @tall-refrigerator-27202 can you send a report ID - I'll test the bot on my end.
@square-energy-41150
s
# Sending a Problem Report Here's how to send the Botpress Team a problem report: 1. In the Botpress Cloud Studio, locate the "Help" icon in the bottom left corner of the screen. 2. Click "Report a problem" and follow the steps on the screen. 3. Copy the Report ID to your clipboard and provide it to a member of the Botpress Team on Discord.
message has been deleted
c
Hey @tall-refrigerator-27202 , if you're looking for support, we offer plans that include dedicated customer service. While Discord is a great resource, please note that our availability isn't 24/7 there. Additionally, we're unable to respond to everyone in the community individually. But we really try our best 🙂
t
report_01HRWBACQAKBVKRKS69PB7KT3D
Hey Sabrina, Yes sure, I understand, I was planning using botpress for my company, that's why the lack of reactivity was concerning for me
c
Can you please take a screenshot of your subscription and usage dashboard?
like this
t
c
Thank you
No issue there
t
Do you have any idear ? are you able to reproduce the issue ?
c
I am investigating right now.
can you confirm that the bot is working properly though? (even with the emulator being red) @tall-refrigerator-27202
I tried the bot and it worked on my end despite having the emulator red
t
not it's not
Intent is not working
c
Thanks
We're looking into it as we speak.
I'll keep you posted as soon as I hear more. Thanks for your patience.
d
thanks
c
Can you also please share a report ID @dry-controller-10199 ?
d
Yes, is here
t
thanks
c
Hi @tall-refrigerator-27202 @dry-controller-10199 could you please both check your emulator. A fix was pushed!
d
I still have the problem, the emulator is red and does not detect the intentions
c
Interesting, it's green for me. Can you please send the error message you are getting and also another report ID with the steps to reproduce the issue?
d
report_01HRWWPGHTTD7XY41E9QZ8XE33
I posted again but it still appears, so do I need to restart my session?
t
exactly the same for me :/
It's not working for me
d
ready, export it. and I imported it again into the same bot, and it is now green.
@tall-refrigerator-27202 maybe it will work for you too
t
Omg it work!
d
perfect
@crooked-van-25152 Thank you very much for the support, it is already solved
t
Thanks!
c
Thanks to you guys for reporting the issue!
Will mark this thread as solved 🙂
e
None of my intents work. They did occasionally yesterday but none of them work today. I'm trying to build this bot as a "proof of concept" for my business and this is not helping
@dry-controller-10199 @tall-refrigerator-27202 you guys just exported and imported the bot and it works now? I tried that but my intents still fail every time
c
Hi @enough-electrician-97160 can you please start a new thread? This thread had to do with the emulator being red.
t
Yup! But for us , intents didn't work because of the emulator was red
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