So I'm currently putting in the names and emails of a lot of people to a KB and I want to be able to have the user ask for the email of a specific person and have the bot give it. I've tried formatting it with name: email but the bot isn't responding accurately. What's another way I could format it better so that the bot gives the right answer?

Hey there, I would recommend you to give this video a watch https://botpress.com/docs/cloud/channels/instagram/