Hi everyone, I'm building a bot for the real estate space. We help people navigate the residential buying and selling process. We want to test a bunch of different ways to build the bot... On one end I want to have a bot that is very guided by us (where we use lots of single/mult choice and logic) given we know what services/tools our customers come to us for primarily. On the other end, we want to test a very open ended response format where the user really dictates where the conversation goes and we use Intents or the AI transition feature to enable that kind of more open dialogue. After looking through some transcripts with customers, there are many times where people ask for multiple things at once. For example... I’m looking to sell my investment property but also want to talk to a mortgage broker about refinancing my primary mortgage For a statement like this, I would send them to our Selling Workflow and then I would ideally want to loop them back to the Financing Workflow. Has anyone ever seen something like this in a bot? Thanks!

Hey there, This sounds like a great idea. I would probably try and use the AI Task for this. You can use this https://discord.com/channels/1108396290624213082/1180090495108653057 as a reference and then change it a bit to work with multiple intents

yea this is really interesting, thanks for sharing. I will have a thikn about how I could do something similar

Amazing! Let me know what you figure out