Having exceptions in Intents
# 🤝helpp
plain-knife-26679
03/06/2024, 1:25 AMHi! I'm having an issue with intents when saying a word that may be similar but the user case is totally different. I have an intent that captures price questions that redirects to a flow, for example, "How much does it cost...". However, there is a kind of question that ask if they have to pay for something, like "If I don't play I have to pay?". The second is capture by the first intent giving away the wrong flow.
Is there a way to exclude some words of a specific intent?
f
fresh-fireman-491
03/06/2024, 3:37 AMHey there
I haven't heard about the ability to exclude words, but I can't say for sure that it's not possible.
I would recommend you to try and use some other transition cards like the AI Transition card, and see if that solves the problem. If it's a must to use the Intent, let me know.
p
plain-knife-26679
03/06/2024, 4:02 AMDon't worry I solve it by tailoring down the intent to make it super specific.
However I found out another problem regarding the booking intent. I have a intent that defines whether the user wants or not to book. However whenever I say the name of the store it active the intent
plain-knife-26679
03/06/2024, 4:02 AMThis is my flow, i need to get the booking event before the conversation gets to an AI loop
plain-knife-26679
03/06/2024, 4:04 AMThis is the booking intent which translate to the following:
I want to book the store exclusively for a birthday party.
Is it possible to celebrate my birthday in the store?
I wish to organize a specific event.
I need details on how to book for a birthday party.
Do you offer special packages for birthday celebrations?
I require detailed information about booking for a special event.
I would like to know what is included for birthday parties.
I want to book the space for a party.
I am planning a surprise birthday, I need assistance with the organization.
What is the cost for a birthday party?
The store name is "PlayZone", i dont know how this intents consider the name of the store
f
fresh-fireman-491
03/06/2024, 4:10 AMThank you for sharing that information!
What message did the intent wrongly transition on?
p
plain-knife-26679
03/06/2024, 5:03 AMWhenever I write "Playzone" it redirects it through the booking flow. For example: What is PlayZone?
f
fresh-fireman-491
03/06/2024, 5:14 AMYou could try and make the examples in your intent more concise
fresh-fireman-491
03/06/2024, 5:14 AMThere are a lot of redundant words
p
plain-knife-26679
03/06/2024, 11:25 AMCould you give me an example please? As you see I am a kind of beginner hahaha
f
fresh-fireman-491
03/06/2024, 11:32 AMI don't know a single spanish word so that would be pretty hard for me 🙂
You would just use less words in the sentences. Make the sentences more precise
p
plain-knife-26679
03/06/2024, 8:39 PMIt doesn't matter, use the example with the translated intents I provided
f
fresh-fireman-491
03/07/2024, 9:30 AMCould look like these sentences
1. Can I book the store exclusively for a birthday party?
2. Is it possible to celebrate a birthday in your store?
3. I want to organize a birthday event at your store. What are the details?
4. Do you offer special packages for in-store birthday celebrations?
5. What information do you need to book the store for a special event?
6. What's included in your birthday party packages?
7. I'd like to book the store space for a birthday party.
8. I'm planning a surprise birthday and need help with the organization at your store.
9. How much does it cost to have a birthday party at your store?
fresh-fireman-491
03/07/2024, 9:30 AMJust as an idea
p
plain-knife-26679
03/09/2024, 7:47 PMthank you!
f
fresh-fireman-491
03/09/2024, 7:48 PMYou a very welcome, but that is just a little bit more concise. You should try and make them as concise as possible.