I've been working for days now on setting up a secure selection of my users' concerns through the AI transition card. The options are: Price Inquiry Appointment Request Invoice Reminder Payment Reminder Give feedback Report damage It works great in itself until I noticed that the intentions are often very, very close together. So, if a user says "Hello, I have a problem with moss in my lawn", then the bot chooses the option "Report damage". However, the user just wanted to initiate that he wants to book my verticutting service. Also, the distinction between damage caused to the customer by the work of my employees and a defect in the work itself is almost impossible. I've been dealing with Intents and Entities for ages, and I have to say: I don't fully understand it. I'm also completely tired of guessing what words a user will choose to tell me his concerns. Sure, I can also build hundreds of feedback and validation loops - it's really great! Then I thought that I would "train" an assistant from OpenAI and simply replace it with the AI transition card via API call. Then I realized that I can also tell this assistant to summarize conversation data and send it to me by email at the end. Then I noticed that I can easily integrate this assistant directly via a plugin on my WordPress site. I don't want to be rude or stupid, but where's my benefit now if I use Botpress? What can Botpress do that the assistant can't?

Hello @many-toddler-31747, That is an excellent question. Here are a few pieces to consider. For just QNAs, meaning your bot does nothing but answer questions with a single node in Botpress, Your advantage is limited to the potential of recording the information disseminated by the bot in tables, which means you would have instant access to the chat history if you choose to store it in the tables. Based on your description above, it sounds like you have some workflows and things you wish to accomplish that is more than just answering basic questions. These workflows and their potential are where Botpress shines. You can build specific workflows, call APIs, and integrate with other services, including OpenAI, to do something with your bot beyond regurgitating information. The workflows give you complete control over exactly what actions are taken. If a precise response needs to be provided, you can dictate with the text card rather than hoping that OpenAi pulls the exact phrase you need. The best part in such a case is that you don't have to query OpenAi to create that; instead, you can just code it to speed up the response time and save yourself money. The overarching purpose of Botpress is to provide a user-friendly interface that allows you to harness tools and technologies to craft a journey for your users, and gather meaningful data about that journey. OpenAi can be essential in that journey, but it is only a single piece. I hope this helps.

Dear Sara, thank you very much for taking the trouble to answer me. The support does not exist in this form at open.ai 😉 You are absolutely right that with Botpress the conversation is much easier to control and especially if you want to store data or something similar, then it is necessary to direct the conversation precisely. I've already had experience with voicebots (GPT 3.5) as telephone agents and that's exactly their weakness: they chat like the nice grandma across the street and you often think: huh? However, it is much easier to tell the AI ​​what to do than to think up, arrange and fine-tune complex structures over and over again, so I am convinced that this type of "linguistic programming" will prevail. However, the AI ​​is currently not yet able to fully guarantee this. Of course, I'm continuing to test whether in my case the Assistant, or Botpress, or a mix will win the race. I am also aware that I have high expectations of the result here, as I want nothing less than to replace a complete human service person (or several) in my company with a very capable chatbot, and I'm not even looking at the cost advantages away. whatever. botpress is really very good, we just don't really understand each other yet.

@many-toddler-31747 You are most welcome. Please utilize the documentation and this community to ease your journey. If you have questions don't be afraid to ask. We are always happy to help and answer questions.