hello world!
trying to build looped conversation piece of my chat bot, user suppose to get there wherever he ask the question.
on my screen shot you can see the structure of my loop, when user ask question (with an ai transition card i identify this question in a previous cards), he come to the the node "Transition KB", this node is created to redirect the flow to the right card - one with possibility to answer from KB, and another with message "Apologies, I'm not quite sure I caught that. 🧐 You can try to ask again or leave your email and real-us will talk to you soon!".
the problem is that when user comes second time to the TransitionKB card, it always identify that there is no answer in KB , and stuck in this "no answer" condition no matter what