is my loop suppose to work? cause its not
# 🤝help
m
hello world! trying to build looped conversation piece of my chat bot, user suppose to get there wherever he ask the question. on my screen shot you can see the structure of my loop, when user ask question (with an ai transition card i identify this question in a previous cards), he come to the the node "Transition KB", this node is created to redirect the flow to the right card - one with possibility to answer from KB, and another with message "Apologies, I'm not quite sure I caught that. 🧐 You can try to ask again or leave your email and real-us will talk to you soon!". the problem is that when user comes second time to the TransitionKB card, it always identify that there is no answer in KB , and stuck in this "no answer" condition no matter what
b
Hello, checking 🧐
@microscopic-quill-84522 In this configuration you do not need a node with "able or not able" simply after asking check the KB if you do not get a response go to the apology node, if the user decides to ask back return to the query node.
If you want to continue interacting with the KB, place a raw input in the KB_Find_Response node 👆🏻
Or after responding place an AI Transition there too to break the flow, just like you do in the Apologies Node
And when the user enters an email, save it in the database along with the question that you could not get
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