Issues with vertical videos and WhatsApp
# š¤helps
sparse-ram-6854
03/02/2024, 2:03 AMHello, Iām try to deliver a video based course through WhatsApp but I find that when I upload vertical videos(~40 seconds long) i get various error messages such as ārequest failed with status code 400ā. Only 16:9 videos seem to upload for me.
Additionally, when I test the bot on WhatsApp, I am not receiving all the videos(the file size is 6.6mb).
Please help!
sparse-ram-6854
03/02/2024, 7:19 AMUpdate: I can get very short videos to send through WhatsApp but only videos that are 1-2 seconds. Will it be possible to send videos that are 1.5 mins long?
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fresh-fireman-491
03/02/2024, 11:46 AMI would also like to know this, maybe a @User has an answer to this
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sparse-ram-6854
03/04/2024, 3:36 AMIām still trying to figure this out but my best guess is that itās related to the file size. Metaās documentation says 16MB is the maximum allowed size of a video file after compression and encryptionā¦ but the video files Iām sending are far smaller
sparse-ram-6854
03/04/2024, 4:49 AMUpdate: I figured out that if I download the video from Canva and upload it to Bot Press, it will send through to WhatsApp. But when I was exporting it from CapCut, It would not send from but BotPress to WhatsApp. Both file types seem to be the same, does anyone have an idea what the difference might be?
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fresh-fireman-491
03/04/2024, 5:13 AMBotpress has a maximum of 10 mb
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sparse-ram-6854
03/07/2024, 3:42 AMHey @bumpy-butcher-41910, can you help me out on this by asking the engineers? Videos less than 10Mb work on the emulator but not WhatsApp. To make them work on WhatsApp, the only work around Iāve found is to upload the video to Canva and then download it again. Iād really appreciate some help figuring out the root cause of the issue. Thanks in advance.
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fresh-fireman-491
03/07/2024, 5:11 AMWhatsApp Video Size Limit
16MB generally means a video from 90 seconds to 3 minutes based on its specific resolution, frame rate, and bitrate. While for WhatsApp status, your video must be within 30 seconds.
fresh-fireman-491
03/07/2024, 5:12 AMSo the issue isn't the size
fresh-fireman-491
03/07/2024, 5:12 AMCan you check the logs and see if it throws any errors, when using WhatsApp
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sparse-ram-6854
03/07/2024, 7:00 AMThanks for you help @fresh-fireman-491 Do you know where I can find the WhatsApp logs?
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fresh-fireman-491
03/07/2024, 8:38 AMIf you go to the dashboard of your bot then you should be able to see Logs right beside the chat, which is to the right side of the integrations page
fresh-fireman-491
03/07/2024, 8:38 AMs
sparse-ram-6854
03/07/2024, 8:57 AMThanks. Hereās what Iāve got.
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fresh-fireman-491
03/07/2024, 9:39 AMDoesn't look like its sending it
fresh-fireman-491
03/07/2024, 9:40 AMThis is not my area of expertise but can you try with a link instead of uploading the file
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