How to best handle: multi-factor intent classifica...
# 🤝helps
strong-appointment-19884
02/29/2024, 3:29 PMI've given it a go and would love to see how well it can actually be done.
Basically im trying to:
Detect what the user wants either via a button press or natural language
Once categorised, check if the query is generally asking to make a query or if it is already a specific question
if already specifc: answer directly using logic
if not: Invite them to ask a specific question and give suggestions on possible questions, then run logic
strong-appointment-19884
02/29/2024, 3:31 PMp.s. i know that the extra option inputs for the raw capture are kind of redundant but i like to think sometimes having a blank canvas with a bot will disincourage people from using it as it is way easier to start a conversation and stear it in the right direction using buttons.
strong-appointment-19884
02/29/2024, 3:33 PMthe expression cards simply check the two conditions as for example:
workflow.QueryCategorisation === 'General Query' && workflow.SpecificORBroad === 'Broad or Category-Based Queries'
b
bumpy-butcher-41910
02/29/2024, 9:22 PMso
bumpy-butcher-41910
02/29/2024, 9:22 PMhow is this working for you?
bumpy-butcher-41910
02/29/2024, 9:22 PMI'm curious, this is an interesting way to have set this up
bumpy-butcher-41910
02/29/2024, 9:22 PMhave you also considered using the AI Task for this? by categorizing the input and giving the instruction to determine the nature of the request
s
strong-appointment-19884
03/04/2024, 12:58 PMwell, its working lol. Haven't done any extensive testing but it seems to work flawlessly. My only concern was that perhaps having so many AI blocks that must run in every conversation, might add up in costs.
strong-appointment-19884
03/04/2024, 12:59 PMHaven't tried that yet, just started learned Botpress a week back... Do you know if i can hire the 'experts' just to teach me their knowledge?
b
bumpy-butcher-41910
03/04/2024, 6:19 PMinteresting! I'm not sure - they typically work on selling services, but I don't see the harm in shooting them a message!
bumpy-butcher-41910
03/04/2024, 6:19 PMyou can also reach out to our team to match you with a potential partner who might be interested in this
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