I'm using free trail on zendesk account, i need to test before i proceed, in botpress i enabled the HITL agent then i put the HITL card after customer info gathering and i configured api token on zendesk and i configured the botpress integration hub, but when i request agent its not creating ticket on the zendesk side. Please help

Hello @plain-flower-29242 have you reviewed the steps in the documentation? https://botpress.com/docs/cloud/agent-handoff/zendesk/

Same issue here. I'd be so grateful for the solution. 😦

Hello @able-shampoo-81361 have you reviewed the steps in the documentation? https://botpress.com/docs/cloud/agent-handoff/zendesk/