Hello. I am looking for help with the following strange behavior in my bot. I have created a (KB) in my botpress with links to a client's website. It includes all the information about their products and all available categories. At some point in the flow, when a customer asks about specific products, my bot suggests some products and generates links for each of them, as well as a link to their main category. All of this works together using Raw input cards, Query Knowledge Bases, AI Generated Text, and a text card with {{workflow.moreInfo}}. These are all interconnected flows stored in variables. The issue I am facing is that the response is about products that are not from the client; sometimes it includes links that do not exist, and generally, the link to the main category is also incorrect. In my AI Generated Text card, the prompt specifically states to only show information available in the KB, and I have even added the URL within the prompt to ensure that it should only display information from my client. However, it is not working. Any ideas on how I could correct this error?

Have you tried using AI task instead ?

Hey buddy! I tried Ai Task, and the result regarding link creation is the same. It generates links that are not on my client's website. In the KB, I have the URLs of the website with their corresponding categories and product links. The flow is in Spanish, and the idea is that when the customer delves into their question, the bot will consult the KB, check which options fit the customer's request, and display this information. For example, if the customer asks about industrial refrigerators for dairy products, the idea is to show two or three options that fit that query and generate a link to that product. However, when asked about these specific features, it generates a link for "neveras para lacteos" and "almacenamiento y refrigeracion" that don't exist on my client's website.

So like it is giving answers that arent in your knowledge base?

The AI cards can't see what information you have in your KB so prompting it to only show information from your KB won't have an effect. The AI Task Card in Botpress is designed to enable users to perform tasks using generative artificial intelligence. The AI Generate Text card is a specific type of AI Task that helps you generate text based on a prompt and a few settings. This is useful for countless different use cases such as: Generating catchy blog titles from a topic or keyword Summarizing long texts or documents in a few sentences Creating articles from bullet points or outlines Writing product descriptions that highlight the features and benefits Crafting creative content such as stories, poems, lyrics, and more! I would recommend using the AI Task for this job. As stated earlier, the AI cards doesn't have access to the KB so you will have to give the AI Task card all of the links. Docs about how to use the AI Task: https://botpress.com/docs/cloud/toolbox/ai-task/

@swift-garage-22701 I didn't see that but you need to also add your @workflow.answer2 in your AI task input if you want to modify something from your Query Knowledge Base

Thanks for your responses. I've used the AI Task card, but I'm still in the same situation. It generates a link to a destination that doesn't work. I get that with AI Generated Text, you can't have specific instructions for things that can be queried with KB, but it seems like AI Task isn't working for me either. Additionally, I've created some extra tables with all the products, names, and links to each of the client's categories, but they still don't show up anywhere in the responses, and I really can't figure out what else I can do.

Have you activated answer manually on your chatbot (in your knowledge agent) ?

Sure, thanks. Okay, let me try transferring the information to Rich Text and test it again.

Not sure but I know I had some weirds things happening when I had it off

Ok, thanks. I'll also run some tests on that end.

@swift-garage-22701 When using tables you should be doing this to get the link :

I understand. However, my bot's task is a bit more complex. The flow itself is for a customer to select a category with buttons, a subcategory with buttons, and then they can make their inquiry. It's at this point where my bot acts strangely. If a customer asks, for example, about refrigerators for dairy, the idea is for the bot to query the KB, validate the categories, and other characteristics that the customer may have consulted, and then offer some product options along with their links. So, it's not about always providing an exact link in response to a question but rather analyzing the information the customer has inquired about.

Actually, no. The only modification made was to switch from AI Generated Text to AI Task.

You have nothing linked to your nodes I don't even know what you are trying to accomplish

It's weird, that card should move to the response one.

no it shouldn't

Sure, I'll keep your observation in mind. What's strange to me is that during simulations, it hasn't generated errors in the transition between different cards. Also, in what you have open, the nodes aren't connected, but in mine, they are.

Probably because you didn't publish your bot before exporting it

Ahhhh

I'd recommend calling all your rows with links Links Because otherwise the code I set up for you won't work

Ok, thanks

You will need to adjust some things like tables and how content is searched but you're the one who knows best what you want to achieve. I probably won't help you any further until you've finished setting things up like the products, maintenance and consulting and all that comes after. Without a well-defined setup, navigating through the bot becomes challenging, and finding optimal solutions becomes more time-consuming (and I also lose time by setting this up what weren't already set up like linked nodes). Let's focus on getting these initial elements in place, and then we can proceed with enhancing the functionality together.

Yes, I'll proceed with what you mentioned, and any updates I'll let you know here. Thanks for the help.

You're welcome