Hey, I've buit a bot for I client in November and since then they had been using it without any inconveniences. However, in the last few weeks, we suddenly ran out of Incoming Messages & Events credits. I bought 5000 more credits only to find out they got consumed overnight. However, when checking the analytics I didn't have more than a few messages over that period. I made some changes and bought 10k more but they also got consumed overnight. I'll share with you the analytics from January and from last night. In January it worked perfectly fine and we didn't change anything in our end. Can you think of any solution for this? I've spent over $30 in the last 72 hours 😦

Hello! Do you have any kind of triggers? Are you using gpt4? I'd recommend using the Hybrid mode.

You can check the logs for your chatbot where you can see why it got triggered. I can think of some possibilities here but a screenshot of the logs would help clarify why it consumes so many Messages

I do have a trigger. here is a screenshot of the logs

Can you take a screenshot of your timeout workflow

That is the problem

Ohh okay. So where should I add the logic? In the timeout workflow? I don't mind killing the run if they time out for more than let's say 10 mins.

You can set the amount of minutes before the timeout in the settings fo the bot

Cool thanks! I'll let you know if this works

Please keep us posted.

You are both very welcome

Seems to be working fine now. Thanks!

That's amazing to hear!