We have a problem. Our bots first trigger message takes too much time to execute. The three dots appear in like 3-5 seconds. In that period of time the page viewer almost every time has already closed the bot window. We would like to know how to solve this. This is huge issue for us. We could really start our business here if this particular issue gets fixed.

Hey @adorable-noon-65163, to fix your issue I would highly recommend the 'Always Alive' feature. The reason it takes so long for the first message to be sent is because your bot needs to 'wake up'. With this feature, the bot will always be awake and therefore send the first message almost immediately. You can find more info on the pricing page: https://botpress.com/pricing#:~:text=Happy%20bot%20building!-,Increase%20your%20limits,-Every%20bot%20builder

Sounds promising! I cant find a place anywhere to make this upgrade and test this. I have spent so much time trying to find "Usages and Subsriptions" section and i cant find it 😄

No worries! In your new workspace, go to the 'usage and subscriptions' and select manage subscription button. Scroll down and select the feature. Once purchased, you can designate the feature to the preferred chatbot! hope it helps @adorable-noon-65163 🙂

Thanks! Next issue:

Ah that looks strange. I will tag @crooked-van-25152 for this🙂🙏

Hi @adorable-noon-65163 ! Sorry you're running into this issue. May I please have your bot ID?

Hi! Here is the bots ID: 3276c9ad-a98d-483a-947e-a6ede9c3e38d

can you please go to: usage and subscriptions and take a screenshot of your workspace limits?