Hello, Guys! I hope you are doing well. I'm reaching out because I've been facing challenges in finding relevant tutorials in my country, Brazil. Thank you in advance for your help! I am interested in knowing if Botpress has a specific functionality or platform for managing customer service. We plan to use WhatsApp as our communication channel. To give you some context, our company has a team of human agents who interact with customers following the initial contact via ChatBot. I would like to know if, within the Botpress platform, it is possible for the ChatBot to categorize customers with tags, forward requests to human support, and other functions typical of a customer service center. I am aware that there are other ChatBots with similar functionalities, but none seems to offer the range of features that Botpress has, especially integration with AI like ChatGPT. We are looking for a solution that allows us to automate processes in the company but also provides the option of human intervention when necessary.

Hey @best-activity-47902 ! Welcome to the community 🙂 🇧🇷

Thank you for the useful information! The video about integrating Botpress with Zendesk was very enlightening. I would like to know if there are other customer service platforms that can also be integrated with Botpress, preferably with different pricing options. I am looking for alternatives to evaluate which one best fits the needs and budget of our company. Additionally, I am interested in finding out if there is any tutorial or resource that discusses implementing a "memory intelligence" in the bot, so it doesn't repeat the same things after interacting with a customer. Also, is it possible to configure the bot to pause its responses for a week following human intervention, and then resume the normal flow, but recognizing that the customer is already registered? Thank you again for your assistance, and I look forward to any additional information.

@crooked-van-25152 @best-activity-47902 for that part, the short answer is "yes, depending on how the data is structured"

Thank you Bassam!

Hello Sabrina and Bassam, I've understood the information and guidance provided, thank you for the support! EXCELLENT! 😁

You are very welcome! 🙂

@best-activity-47902 take a look here: https://www.deeplearning.ai/short-courses/chatgpt-prompt-engineering-for-developers/

Cool! I will take a look, Bassam. Thank you!