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# 🤝help
f
# Thread ID: 1147149691956498514 # This is the thread id which has been left showing lack of responsibility since months. It was about Identity disabled issue. I was waiting and even tagged the support guy who just carelessly just raised his doubts and left off. I had so much patience that I waited for so months. But there was no answer. And we would like to ask you that what is your data policy? You just collect users emails by signup and then disable their identity and don't even respond them? soo evil! Never expected this thing with you. Till now the issue is same!
c
Hello, very sorry you’ve been waiting for months for a response,
Just know that this server has thousands of messages a day and it’s not humanly possible to reply to everyone.
We really try our best but some fall through the cracks.
I’ll help you here
Can you please tell me what browser you’re using?
Have you tried clearing cache?
Try clearing your local storage. You can run this in his Chrome console: localStorage.clear()
f
*I hope things go well. * I have tried this: 1. Ofcourse Reloading 2. Deleting Cache and All Data in Browser 3. Tried using Chrome and Earlier Duckduckgo 4. Tried in both mobile and desktop devices. After doing all the issue exists. Now I even tried the console command given by you and it didn't effect. 🥺
I am not sure what else i have to do.
Hello are you there? While replying please tag me.
c
Don't worry, we'll solve the issue
@future-teacher-22432 can you please DM your email address that you use to log in to botpress?
f
@crooked-van-25152 i have sent you in DM
c
thanks. just saw
Did you try this: Try clearing your local storage. You can run this in his Chrome console: 
localStorage.clear()
I have alerted the team. I'll let you know as soon as I hear more.
Alright @future-teacher-22432 little update. Your account should be ok now.
Can you please test it from your end?
f
I tested and replied you in DM
c
Amazing 😻
f
I have an another doubt
c
Glad it’s working now!
Please go ahead!
f
should i make a new post or just discuss it here
c
Is it related at all?
f
First of all, Thanks so much for solving
its regarding the webchat of the bot
c
Sure go ahead!
f
actually i had an another account in which i was testing things and learning botpress. in that process while i created the bot and made a webchat. It worked well in desktop but for other users it took lot of time for the bot to respond
c
So the first message is usually the slowest.
It takes some time to wake up the bot
Then it should be faster
f
hey i just noticed that its slowest for desktop users too if i have not signed it with the main account which i used for integrating it
oh i didn't know that
thanks for telling
c
Yes, the first message can take up to 8-10 seconds max
f
hmm that looks intresting
c
But I know the team is working on adding something where you’ll be able to speed things up a bit
If that’s an issue for you, you’ll be able to add this feature down the road once it’s live
f
actually it took quite longer than that😅
c
Ok, then there might be an issue with your bot or your workflow
We can definitely look at it Monday!
f
oh thanks i am happy that you are working on it 🙂
c
Maybe send a report Id in this thread. I’m happy to look at it next Monday 🙂
@square-energy-41150 report id
f
where should i look that up? (i am sorry ig this is so dumb question)
s
# Sending a Problem Report Here's how to send the Botpress Team a problem report: 1. In the Botpress Cloud Studio, locate the "Help" icon in the bottom left corner of the screen. 2. Click "Report a problem" and follow the steps on the screen. 3. Copy the Report ID to your clipboard and provide it to a member of the Botpress Team on Discord.
message has been deleted
f
ohh yea let me just hand over
83bbb5e2-67d2-4cf0-86a7-382f62798925
hey @crooked-van-25152 i got it 83bbb5e2-67d2-4cf0-86a7-382f62798925
this is my cute workflow >-<
c
Really good work especially once you add a fall back for no response found in knowledge base! Consider adding a trigger with the start node and make it conversation started. That way when the user opens the bot the time will already be ticking when they hit back to conversation there is usually a message from the bot waiting. In this case it should automatically move to your query capture card and invite the user to ask their question
f
thanks for the advice. >-< The thing which I was worried about is the wake up time of the bot is long. So, i was seeking help with Sabrina. And hope she will help me on monday.
c
She will she is really good
f
thats so sweet. i am happy about it
hiii!
c
Hello 🙂 good morning
f
ohh is it morning there
🙂
its monday night here lol 😆
c
ohhh haha ! where are you based out of?
So speed of the bot can be affected by the various agents.
f
india
c
If you don't need all agents, I would recommend turning them off.
f
ig you are from us or polan
c
I'm from Canada
f
oh cool
c
The other thing I wanted to let you know is, I know the team is working on having a feature where you can speed up your bot responses.
f
i actually did turn on addition agent apart from default which is personality agent
c
I'm not sure when it will be out, but it might be something you'll want to add.
f
because time complexity increases i thought
but i don't know what else to do
hmm
thats actually a nice option
happy that they are working on it 🙂
let me heart your message wait
c
So make sure to turn off all the unecessary agents!
and wait for the new feature 🙂 to speed up your bot, if that's something you really need
f
hmm wait i will do it just now discussing with you
c
Also, I see you have multiple execute code cards in a row, this might be it for the speed. It takes more time for the bot to run your codes.
f
hmm i see
just a second please wait i executed a lengthy cryptography code on browser now it has hanged 😆
@crooked-van-25152
i have 3 agents enabled
summary, personality, knowledge
Context to help you understand what is best for me: my work on the webchat is to create ai help for my college blogs webpage these blogs are about joining cryptographic event which i am going to host in college and this serves as a guide. This webchat is to help people when they are busy and can't read all and just need a quick understanding of things and their working.
c
I see. So you'll need the summary agent for sure
f
yea thats true
sorry for late reply coz i went to have dinner ^.^
c
No worries 🙂 !
f
hey you are back wow
yea tell me what i have to do next
c
I would say get building and when you have questions, feel free to start a new thread in #1111009377525186570 so either the community or the botpress team can help you!
f
thats nice thank you i will contact you soon then.
c
Happy bot building! 🚀
f
Came here✨
c
Hey @future-teacher-22432 I'm not sure what I was supposed to do here? I thought we were done with this thread 😆
f
Awww 🙈
c
Please start a new thread and make sure to be as specific as possible with your question!
e
@crooked-van-25152 I'm having this same issue, could you investigate please?
c
Can you please send a report ID @early-train-33247 ? I'll have the team check what is going on. thanks
e
I can't open the Studio to create a report, this is on the login screen...
But the error id is 43e9463b-4742-43b1-a4c5-5a44dd577af2
Solved by the Botpress team!
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