https://discord.gg/botpress logo
Join Discord
Powered by
Carousel cards on WhatsApp not working, shows up a...
# 🤝help
a
I have tried reinstalling my bot, re-publishing the bot few times, disconnecting and reconnecting to Zapier, changing the size of photos, and reconnecting to Meta.....Nothing work. btw am using a test number on WhatsApp if that has anything to do with the matter. hope somebody has a solution 🙏🏻
n
I believe that WhatsApp doesn´t support Carousel displaying.
a
n
And how far are you?
That's nice to know
Thank you for sharing
a
Not far with carousel cards, am afraid, but hopefully by attending this event i'll have some Solutions. https://discord.gg/G8KSJXAg?event=1164208043664355328
You are welcome thank you for the feedback 🙏🏻
Mr. @famous-jewelry-85388 , i would appreciate your assistance on this topic. as i've been stuck on this part for a while now 🙏🏻
f
@famous-zoo-73118 is our WhatsApp expert 🙂
f
@able-branch-48191 A "quick reply" action button is needed so the card can be rendered as a proper card in Whatsapp (they require it), if it's missing it or a URL is used for the action then it will be down-rendered using separate messages.
f
@able-branch-48191 Please give it a try and keep us posted 🙂
a
Thank you @famous-jewelry-85388 and @famous-zoo-73118 , I appreciate your help . I'll have a go at it , and will let you know how it goes 🙏🏻
f
Perfect! 🙂 Keep us posted please
@able-branch-48191 how is it going?
a
Hey @famous-jewelry-85388 , thanks for asking mate ! still cant figure it out 😅, buy hey am learning new stuff. i've tried calling the carousel cards from tables as {{workflow...}} from what i understood as action buttons from @famous-zoo-73118 but still no luck, probably i didn't get what he meant. Any more hints will be much welcomed .
w
Any updates ? @able-branch-48191
f
@able-branch-48191 Please check our updated documentation, the special behavior for cards and carousels is mentioned here: https://docs.botpress.cloud/docs/cloud/channels/whatsapp/#special-behaviors-to-consider
a
Nice one Abe, much appreciated 🙏🏻
e
Hey @famous-zoo-73118 i wasn't able to render the carousel, it always down-renders it as cards
I have tried setting the action as "reply", "quick_reply", "postback", "say", neither works
With 
quick_reply
, 
reply
, and `postback `the carousel is not rendered With `say `it is down rendered
f
@early-train-33247 Yes, WhatsApp doesn't seem to support carousels natively, so we have to send cards individually as a fallback. Reference: https://docs.botpress.cloud/docs/cloud/channels/whatsapp/#cards-and-carousels
e
Hey Abe thanks. I think they used to support them, but now the Carousels need to be sent as preapproved templates https://developers.facebook.com/docs/whatsapp/business-management-api/message-templates/carousel-templates
Could you please add updating the integration in the backlog please? So we are able to send them normally again
As a temporary workaround sending the template via an API call in a Code card should work, right?
Could the Whatsap Start Conversation card be used for this?
f
Correct
The raw message could be sent in an Execute Code card via the Whatsapp API. The Start Conversation card would only be used if you want to proactively send the carousel to the user before they even use the bot.
The WA integration has never supported carousels. Supporting this would require creating a custom action to allow sending a preapproved template (like a carousel) but given that it cannot be directly mapped to a carousel in the bot flow it's probably not going to provide a lot of value and would be more of an edge use case.
l
could you please provide a working example?
can you please create a template .bpz to test?
15 Views
PreviousNext
Powered by