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Thank you Robert. So, could you take a look at wha...
# 🌎general
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Thank you Robert. So, could you take a look at what I am doing wrong here? Should I make a new node after my second intent?
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which of these is answering a knowledge base question?
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Excuse me, this one doesn't. This is just for capturing information
So, let's say the user types 'I wanna know where I can find login credentials' instead of its name, the intent doesn't work
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based on your question I understood that you want to do something after answering from a knowledge base
let's rephrase this. what are you trying to do?
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I'm sorry, let me rephrase.
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\o/
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For example in the case I just showed you. My bot is asking the user for its name. But I want to make sure that if an user doesn't type its name, but for instead says 'I want login credentials to the platform', it doesn't capture this chunck of text as the name variable
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right! if you use the Name capture card, it won't capture anything but what your bot thinks is a name
then, you can use advanced configuration > add transition to handle failure
if your bot doesn't manage to capture a name
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And in this case, the user is asking a question to the bot. For a lot of questions I want the bot to answer from the KB, except for when the user for example is asking for log in credentials. In that case I want to redirect to another node, where I'd like to get the contact details to get in touch.
You can take a look at the example on the right side. I ask a question, and it's both answered by the KB, as redirected by the intent
Going back to the first example I gave you, this is the result now:
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okay, so your Login intent is triggering when you don't want it to?
try making your utterances more specifically about logging in then
for the name example, are you sure you're using a "Person Name" card?
I also don't see the transition to handle failure set up
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I'm pretty much as beginner so I haven't heared about the failure set up before
It indeed wasn't a person name card, but a raw input card
So that could be one issue fixed
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yep!
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Yes, now that's fixed!
However, I'm still experiencing the same issue
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what's the issue here?
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If the user intents to talk or learn about pricing or costs, I would like it to be transitioned to another node where I can get the contact details to get in touch
But instead of the transition, it asks the user's name again
Do you get what I mean?
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your capture card will retry to capture information
to adjust this you can look for the retries setting under configuration
do take a look at all of the settings on a capture card
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