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Imagine the user is greeting the chatbot, I don't ...
# 🌎general
g
Imagine the user is greeting the chatbot, I don't want the chatbot to ignore his message
w
So, if the user asks how are you today bot?
g
Or if the chatbot just says Hi !
And the user answers Hi, how are you doing today ?
I don't want the chatbot to ignore that kind of message 😅
w
Ah yes, that would be wise. You can create a small talk KB to deal with this sort of messages.
Like in these images
g
What if the user isn't talking about that and just asks a question
are you using an AI transition ?
w
You can, but the one I showed is used at the beginning, as logically that's when a user would ask for it
g
yeah
I created a feeling workflow for this kind of thing on one of my bot
w
Nice! You are progressing a lot since I met you for the first time
Keep it up man, you will be better than me soon @glamorous-guitar-39983
g
I don't think 😂
Thanks a lot 😄
it's been a bit of time since I last used the conversation started card, but how do we link it so that the chatbot sends the first message?
w
It will send it first only in a published version
g
yeah I know
Did I link the conversation started node the right way ?
w
Yes
g
do you think it would be possible to have like a conversation with the chatbot and another one with the member of a company ? Like a chat *(with the chatbot) that can answers FAQ and the other one is to ask questions directly to the staff
Because having only a chatbot to answer questions kind of prevent us from answering more in-depth questions.
Unless I use a record card and the staff answers based on these questions recorded, but the problem would be they can't answer directly in the chatbot
Basically I want to mix a chatbot with the CRM of a company, so 1 chat where the bot gives the answer, and the other one where the staff is answering questions
w
All great ideas, it’s like traditional chatbots that connected users to real staff members
g
exactly
Each has it's pros and cons, so mixing them together would make it so much greater
w
Currently you can only officially use Zendesk, but it’s still in beta technically
g
it's like adding each one's advantages
alright gonna check that out
w
I believe there is another way possible to do it other way, but it would require A LOT of development and coding
g
ohoh
Imma look for it a bit on internet see if I can find anything about that
w
But yes, check out Zendesk meanwhile, it’s a very popular live agent platform around
Not the cheapest platform just to give you heads up
g
The kind of chatbots I am talking about for the CRM of a company is the hubspot one
I've seen many companies with this kind of chatbot(it's just the staff answering questions)
w
Zendesk is connected to a CRM or is used as one as well
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