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Humm.. I really don't think it has to do with the ...
# 🌎general
c
Humm.. I really don't think it has to do with the new UI update. But let me see with the team.
Can you please send me the report ID of your bot? @great-doctor-10753
g
Hey, unfortunately can't put a report as I can't type in the Report form as well
27c89020-ae6c-4e5c-9f41-060f2684ceea that's the ID I've got, but it has no info in it, as I can't type anything in
c
Are you having issues with your computer?
g
No, everything else is working fine
I'm only having this issue when I'm in the studio, the dashboard and everything else seems to be working fine
c
So you're able to build your flow - add cards, etc. It's just super slow?
g
I can do everything except inserting text it seems
The text boxes are completely unaccessible, nothing is happening when I click on them
I tried restarting the computer, logging off and on, it's an ongoing issue for the past 3-4 days
Still can't edit any bots 😦
c
Ok very sorry about this, I'll have the team look into your bot. Hopefully they can see what is going on.
Can you try and clear the cache?
g
Do you mean inside botpress? Sorry, might be a dum-dum question, but haven't seen it as an option 😄
c
No worries.
I mean the browser cache
if you're using Chrome for example..
I'd give this a go. And then log back in to Botpress
I'd also try this: exit your browser completly.
g
Tried both to no success 😦
c
Ok thanks
I've escalated internally.
By any chance, are you using a VPN?
Are you please able to provide us with a short video? So we can see what exactly is happening, that would help us a lot.
This was actually requested by the product team.
You can use Loom.com (it's free)
g
Not using a VPN, will record a video shortly
c
appreciate it
g
So got it working through another browser, I'm usually using Safari, but got it working through Opera
c
Humm.. ok, if you could still send a video of what is happening on Safari, that would be great
g
That's me spamming mouse clicks and buttons 😄
As you can see, absolutely no response in the emulator, in the Choice fields also, but managed to catch a single input (I was spamming like there's no tomorrow) , nothing aside that
So it looks like a weird heavy lag if it catches 1 out of 164 inputs of the keyboard, but this never happens in the emulator, never catches any inputs there
c
LOL with the sound on. So funny
Thank you
sharing this with the team
g
Especially left on as proof of spamming 😄
Might be a bit noisy in the background, apologies
c
I love it haha!
I'll likely be able to get back to you next week. The team is off work at this time, and we have Canadian Thanksgiving, so we're off on Monday
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