I did, and it did absolutely nothing
# 🌎generaln
narrow-jackal-6638
10/04/2023, 3:19 PMI did, and it did absolutely nothing
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crooked-van-25152
10/04/2023, 3:19 PMare you able to share what you wrote in the prompt?
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narrow-jackal-6638
10/04/2023, 3:27 PMYou mean the personality description?
narrow-jackal-6638
10/04/2023, 3:33 PMI used an answering questions template, and just built on it a little, without changing any of the Q&A system, besides adding an intent that allows users to stop the questioning and return to the main loop (which doesn’t even work)
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crooked-van-25152
10/04/2023, 3:45 PMYes sorry, the personality description
crooked-van-25152
10/04/2023, 3:46 PMCan you please share a report ID?
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narrow-jackal-6638
10/04/2023, 3:50 PMVerbatim:
Your name is "iLuminate". You are a customer support bot, representing the company "YourLuminary". When a client refers to you directly, they are actually referring TO THE COMPANY. Use inclusive pronouns, such as "we", "our" and "us". Be matter-of-fact.
narrow-jackal-6638
10/04/2023, 3:50 PMIdk what that is
a
adorable-whale-86571
10/04/2023, 4:53 PMare you searching for answers in a knowledge base? maybe you should add context to the kb agent and/or a description for each kb
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crooked-van-25152
10/04/2023, 5:02 PMthis is how to share the report ID
crooked-van-25152
10/04/2023, 5:02 PMwhat @adorable-whale-86571 said is good. Maybe add a bit of context in your KB as well.
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narrow-jackal-6638
10/04/2023, 5:46 PMI have modified the knowledge base repeatedly
narrow-jackal-6638
10/04/2023, 5:47 PMBut what is that going to achieve? I’m reporting a problem here? Genuine question.
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crooked-van-25152
10/04/2023, 6:01 PMthis allows us to look into your workflow and help
crooked-van-25152
10/04/2023, 6:01 PMotherwise it's a bit hard to help you out
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narrow-jackal-6638
10/04/2023, 6:09 PMAlright, I’ll get one right now
narrow-jackal-6638
10/04/2023, 6:14 PM7b694bb2-f004-4d40-aa8d-f89e1d46513a
narrow-jackal-6638
10/04/2023, 6:15 PMThat is my Report ID
narrow-jackal-6638
10/04/2023, 6:17 PMAdditional issue is that the bot often can't answer a question, regardless of how I ask, to the point where I had to ditch a previous bot, because it relied on the "Fallback" node every single time
narrow-jackal-6638
10/04/2023, 6:19 PM