https://discord.gg/botpress logo
Join Discord
Powered by
hi <@980954483293028412> there's an issue with the...
# 🌎general
g
hi @crooked-van-25152 there's an issue with the timeout setting 😦
c
Hey @green-house-26781
Can you give me a bit more context?
And a report ID 🙂
g
Yeah, my workflow is connected to whatsapp so there's no end conversation option as in the webchat
so, the way I ended a workflow was either finishing the conversation or let it time out
but now, i'm in a problem, where it is infinately looping
s
I also would like to know that! What's a good workflow to test out a whatsapp bot and do changes. I click on publish, do the changes and don't have anything on that side
g
and I can't get it fixed because I can't finish the conversation
I have not reported the problem yet, thinking it was only me
but I will now to send you the report ID
s
@green-house-26781 if you want we can sort out part of the problem together
g
Sure, lets connect
c
So what you want is to be able to end the conversation, and make sure it doesn't loop forever to the first node.
Correct?
g
Actually, it is never reaching to the timeout workflow right now
i've set up a message in the timeout workflow, so that way I know when it's entering it.
Btw, this is the report ID: af876400-1ffe-48cd-bfba-aa6a3006d604
c
Thank you !
@acceptable-kangaroo-64719 @famous-jewelry-85388 Any idea how this could be solved here?
f
hey @green-house-26781 , Why are you saying there is no "End Conversation" option in the whatsapp integration? The normal "End" works exactly the same
g
as in there's no way for the user to finish the conversation mid chat
like the 'close conversation (x) button' in webchat
and besides timing out
f
the "End Conversation" is called when: 1) the flow hits an "End Node" 2) the user is inactive for 30 minutes
the "x" doesn't end the conversation
even in webchat
g
yes, I mean that's the problem, it's not timing out
f
I am looing into the timeout, but I wanted ot make sure the concept of the "End" is clear
g
oh, I see, I meant finishing the conversation without reaching the End node
f
It is a confirmed issue, I have reported it to the team
g
by the way, the 'x' which is actually an back icon, doesnt conclude the conversation even if configured this way?
f
the "X" does nothing but minimize the bot.
If you want to clear the conversation on exit, you should turn that button to on "Clear conversation on exit", then the conversation is cleared when you close the browser
the "Allow user to delete conversation" button allows the user to clear their conversation by themselves
g
Alright, thanks for the input, i've only tried the webchat within the bot's 'Chat' tab
f
Understood 🙂
These options are more for the wbechat component
g
Thanks, please let me know if timeout is fixed. I've found a workaround to reset the conversation through the botpress.inbox
but it's kinda not ideal, since i got to pitch a client tomorrow :/
f
:/
sure
@green-house-26781 the timeout is fixed now. Test it and tell me how is it going?
g
Thanks! I will test it
Thanks Bassam! It's fixed 😄
PreviousNext
Powered by