Hey so i'm wondering. I want when the users ask to talk with a agent for live humen support that the bots makes the zendesk stuff and tells the user a agent will help as soon as possible. But currently i have 2 problems. 1. even though i have the information from the client (name, email and phone number) i wont create a zendesk session/ticket. Is this because i use the free trial from zendesk lounge? 2. I want that the user is always be able to ask for live agent support, not only when the bot asks the clients with a node or card. I assumed i can make it when the user asks "i want to talk to a live agent" i can make a trigger that reacts to that. I tried mutiple things but never got anything to work. Any ideas how i can reach this idea?