@fresh-fireman-491 @ on the product workflow I have a raw input card and transition (! answernotmfound) then exit to another node with another question. The issue is that when I set up a fall back, the bot skip the answer and it goes straight to the fall back. I am probably not setting this up correctly . So the user transitions to the product node but doesn't get an answer although the kb is selected correctly .It goes straight to ' I don't have the answers etc etc