One thing you could do is have a bot that you create for this specific use case (managing Airbnb properties), export the bot and save it. Then every time you have a new client (or new property), you can use this template. Upload the KB source related with this specific property and then go from there. You might have clients with multiple properties and then it will make sense to work with multiple knowledge bases (). Also, you'll be able to break the workflow at the beginning of the conversation by leading the person to the right property (single choice card).