I've tried giving many prompts to my agent but I'm not sure what should be tell to the AI agent. As for the AI task it's the same as the one you mentionned to me which is : Answer {{event.preview}}. Only answer in 2 sentences. Always end up your response by asking if the user needs more assistance. Use different phrasing, so you don't repeat the same 'do you need more assistance' message Use {{conversation.SummaryAgent.transcript}} to check how you answered last time.