Hi all,
I am building a bot that will provide answers to users on the products listed on my site.
How can I create the following logic/experience:
When a product is being mentioned in the conversation for the first time, regardless of the context of the user's question (e.g. how much is Product A? or Will product B keep me warm in -20C?), supplement the answer with an image of the product and a hyperlink to the product landing page.
If the product has already been mentioned in the conversation previously, then the bot will only answer the question, without supplementing it with an image + hyperlink.
Is this possible to do so?
For context:
I am currently storing my Knowledge Base in a Table (imported from a CSV) where a product image is represented by a URL)