analytics empty
# 🤝help
b
I have a bot that's published to botpress cloud. There are clearly hundreds of conversations in the conversations tab for the last 30 days, but the analytics is coming up as empty ... What could be going on? https://cdn.discordapp.com/attachments/1220077199949037588/1220077200213151805/image.png?ex=660da070&is=65fb2b70&hm=f7fc46326e903963a12f0a52ac1a0d7df770edae581db88ad3745a3f8ef4eff6&
It seems to have stopped capturing analytics for all my bots around march 12th :/
c
Can we please have a report ID? This way we'll have access to your bot.
@square-energy-41150
s
# Sending a Problem Report Here's how to send the Botpress Team a problem report: 1. In the Botpress Cloud Studio, locate the "Help" icon in the bottom left corner of the screen. 2. Click "Report a problem" and follow the steps on the screen. 3. Copy the Report ID to your clipboard and provide it to a member of the Botpress Team on Discord.
b
Thanks @crooked-van-25152. I've created report with id report_01HSGN1HMPKVV75FA84SQ0GF5Z
c
thank you
b
I appreciate you looking into this; what action is required on my behalf, or what do next steps look like? I'm passing this on to a client and I can't do that until analytics are live 😓
c
Hey 🙂 so I've reported it to the product team, and they have identified the issue.
I'll let you know once a fix is pushed!
Thanks for your patience @bright-telephone-9964 ❤️
Also thanks for flagging this 😉
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