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#🤝help
HITL agent doesn't work. ERORR: e.updateConversation is not a function.
# 🤝help
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gentle-baker-47357

02/16/2024, 8:30 PM
I'm trying to integrate agent hitl. And during the test I get an error like on the screenshot, but at the same time I get notifications to zendesk fine
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crooked-van-25152

02/16/2024, 8:56 PM
This is an area Bassam could potentially help @famous-jewelry-85388 👀
Can you please share your bot ID @gentle-baker-47357 ?
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gentle-baker-47357

02/16/2024, 8:58 PM
Thanks for your reply! Where I can get my bot ID
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crooked-van-25152

02/16/2024, 9:00 PM
Simply go in the studio (make sure to stay on your bot). And copy paste the ID you get in the URL
or copy the URL
Here it is, thanks
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crooked-van-25152

02/16/2024, 10:34 PM
Thanks
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famous-jewelry-85388

02/16/2024, 10:36 PM
@gentle-baker-47357 did you set the user email and use name like this article? https://botpress.com/docs/cloud/agent-handoff/zendesk/#step-3-user-info-accumulation
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gentle-baker-47357

02/17/2024, 6:38 AM
Hi
Yes, I did
Erorr update
@crooked-van-25152 and @famous-jewelry-85388
This erorr dissapeared
But
here is new one
What is convo-4?
@crooked-van-25152 and @famous-jewelry-85388 can you help me?
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crooked-van-25152

02/19/2024, 3:59 PM
I can't help, but Bassam will be able to. Please be patient 🙂
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gentle-baker-47357

02/19/2024, 4:31 PM
Thanks for response