HITL agent doesn't work. ERORR: e.updateConversati...
# 🤝helpg
gentle-baker-47357
02/16/2024, 8:30 PMgentle-baker-47357
02/16/2024, 8:31 PMI'm trying to integrate agent hitl. And during the test I get an error like on the screenshot, but at the same time I get notifications to zendesk fine
gentle-baker-47357
02/16/2024, 8:32 PMc
crooked-van-25152
02/16/2024, 8:56 PMThis is an area Bassam could potentially help @famous-jewelry-85388 👀
crooked-van-25152
02/16/2024, 8:56 PMCan you please share your bot ID @gentle-baker-47357 ?
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gentle-baker-47357
02/16/2024, 8:58 PMThanks for your reply! Where I can get my bot ID
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crooked-van-25152
02/16/2024, 9:00 PMSimply go in the studio (make sure to stay on your bot). And copy paste the ID you get in the URL
crooked-van-25152
02/16/2024, 9:00 PMor copy the URL
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gentle-baker-47357
02/16/2024, 9:00 PMgentle-baker-47357
02/16/2024, 9:00 PMHere it is, thanks
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crooked-van-25152
02/16/2024, 10:34 PMThanks
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famous-jewelry-85388
02/16/2024, 10:36 PM@gentle-baker-47357 did you set the user email and use name like this article?
https://botpress.com/docs/cloud/agent-handoff/zendesk/#step-3-user-info-accumulation
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gentle-baker-47357
02/17/2024, 6:38 AMHi
gentle-baker-47357
02/17/2024, 6:40 AMYes, I did
gentle-baker-47357
02/17/2024, 12:29 PMErorr update
gentle-baker-47357
02/17/2024, 12:29 PM@crooked-van-25152 and @famous-jewelry-85388
gentle-baker-47357
02/17/2024, 12:30 PMThis erorr dissapeared
gentle-baker-47357
02/17/2024, 12:30 PMBut
gentle-baker-47357
02/17/2024, 12:31 PMhere is new one
gentle-baker-47357
02/17/2024, 12:31 PMWhat is convo-4?
gentle-baker-47357
02/18/2024, 11:15 AM@crooked-van-25152 and @famous-jewelry-85388 can you help me?
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crooked-van-25152
02/19/2024, 3:59 PMI can't help, but Bassam will be able to. Please be patient 🙂
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gentle-baker-47357
02/19/2024, 4:31 PMThanks for response