Reply sent according to logs not in message histor...
# 🤝helps
straight-spring-13315
02/13/2024, 4:36 PMReport ID: 16f18aa2-ed07-40db-8ac4-7dbab6a5a714
Chatbot logs show an outgoing message but the conversation history does not and the user did not receive the reply.
Feb 12, 2024, 8:59:48 PM
[ac24912636] [dm] : Message of type text received from 2b5c90ae-380e-4809-adc9-20ddd7a4070a on webchat
Feb 12, 2024, 8:59:52 PM
[ac24912636] [dm] : Sending Message. Type: text. Text: Which program's start dates would you like to know about?
b
bumpy-butcher-41910
02/13/2024, 7:38 PMare you able to reproduce this error?
s
straight-spring-13315
02/14/2024, 4:35 AMNo
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bumpy-butcher-41910
02/14/2024, 6:49 PMif you're able to reproduce this error, it'll help us diagnose and find a fix 🙂
bumpy-butcher-41910
02/14/2024, 6:50 PMotherwise it can be difficult to track down why a user didn't receive a message - which could be due to a number of factors, not all of them related to Botpress
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straight-spring-13315
02/14/2024, 8:15 PMMakes sense except that Botpress' own conversation history shows that the message never went out, suggests something on Botpress' end no?