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#🤝help
Reply sent according to logs not in message history
# 🤝help
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straight-spring-13315

02/13/2024, 4:36 PM
Report ID: 16f18aa2-ed07-40db-8ac4-7dbab6a5a714 Chatbot logs show an outgoing message but the conversation history does not and the user did not receive the reply. Feb 12, 2024, 8:59:48 PM [ac24912636] [dm] : Message of type text received from 2b5c90ae-380e-4809-adc9-20ddd7a4070a on webchat Feb 12, 2024, 8:59:52 PM [ac24912636] [dm] : Sending Message. Type: text. Text: Which program's start dates would you like to know about?
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bumpy-butcher-41910

02/13/2024, 7:38 PM
are you able to reproduce this error?
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straight-spring-13315

02/14/2024, 4:35 AM
No
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bumpy-butcher-41910

02/14/2024, 6:49 PM
if you're able to reproduce this error, it'll help us diagnose and find a fix 🙂
otherwise it can be difficult to track down why a user didn't receive a message - which could be due to a number of factors, not all of them related to Botpress
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straight-spring-13315

02/14/2024, 8:15 PM
Makes sense except that Botpress' own conversation history shows that the message never went out, suggests something on Botpress' end no?