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#🤝help
Publish Timeout - Emulator Error
# 🤝help
a

acceptable-smartphone-22753

02/12/2024, 3:19 PM
Report ID: f24444e2-58db-4106-acad-aac996b66cd2 I can not publish I have a timeout message and the Emulator is red with error, the emulator does work, but my published bot at https://oleo-group.com/ does not respond, I have original plan that looks like has been converted to new pricing, this month in my analytics I have 21 user messages but in usage I have the limite of 2K incoming messages and events where last month I had zero, when in last month analytics I have 19 user messages It looks like the usage counter is not working, this bot is live on a clients website please help fix, thanks.
f

fresh-airline-41938

02/12/2024, 3:27 PM
I'm also having problems with the emulator
t

thousands-battery-10310

02/12/2024, 6:03 PM
I am also having this issue
d

dry-controller-10199

02/12/2024, 6:51 PM
I also have this problem
but it seems that there was an error in the openai api, they are already solving it, I hope that is the reason for the error that is shown in the emulator, if not, I don't know what is happening.
f

fresh-airline-41938

02/12/2024, 10:26 PM
I hope so. My emulator has the red error dot since earlier today. I'm a newbie to the platform, do you often see this?
d

dry-controller-10199

02/12/2024, 10:40 PM
Yes, my emulator is the same, and that has never happened to me
a

acceptable-smartphone-22753

02/13/2024, 2:52 AM
@bumpy-butcher-41910 Hi, can you give us some help, I have 3 problems Emulator red error but bot works in emulator, not able to publish because of timeout, also the bot on website does not respond, see my full message on to of thread with Report ID, thanks
b

bumpy-butcher-41910

02/13/2024, 5:29 AM
hi all - I think we were dealing with a service degradation on our end earlier this evening
things should have returned to normal shortly after you tagged me in this thread!
do keep me posted 🙂
f

fresh-airline-41938

02/13/2024, 1:05 PM
Hello, over here the error persists. Any recommendations?
Hi, the error persists
b

bumpy-butcher-41910

02/13/2024, 2:56 PM
hey there - everything seems to be working fine on my end
can you try the following debugging steps:
1. does this occur on a newly created bot & workspace? 2. can you clear your cache and cookies? 3. can you clear your chrome local storage?
f

fresh-airline-41938

02/13/2024, 11:00 PM
Hello! The error occurs in one workspace, since it works in another. I tried creating a flow in a new workspace and the emulator doesn't give an error
b

bumpy-butcher-41910

02/14/2024, 6:49 PM
great. so in the meantime can you export/import your bots into the new workspace and work in there?