It's simple rich text, I tested it with the exact same question from the choice card and it gives me an answer there. Oh, another factor, my users are French so the bot is built accordingly
Here is the KB :
1st program:
The Science of Exercise: A synthesis of years of study, research, and sports science knowledge that gives you the best exercises for your physical goals and athletic performance.
2nd program:
Geeknfit training program: With different workouts designed to train typical physiques, with additional keys to adapt them to your profile. All at the price you want.
3rd program:
The warrior's anatomy: understanding everything about the human body.