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#🤝help
bit stops responding
# 🤝help
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shy-zoo-85661

01/03/2024, 11:47 AM
I had mad a bot but it sometimes stops responding let me know whatvthe problem is
It is working well in emulator but when published not work
Is published chatbot link get expired after 24hr
Let me know
It is not working in mobile
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fresh-fireman-491

01/03/2024, 3:00 PM
What integration are you using?
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shy-zoo-85661

01/03/2024, 3:02 PM
No such Integration
Just a regular bot which is published
It is just showing loading not showing any response in mobile
Sometime it won't work on both
But itis working great in emulator
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fresh-fireman-491

01/03/2024, 3:27 PM
That is the webchat integration. Does it also happen when you are on your pc. Also are you using any single choice or multiple choice cards in your workflow?
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shy-zoo-85661

01/03/2024, 3:48 PM
No single choice cards
I am using just a kb and stack aia api
Ya some times don't work on pc
Today there was demo day
And suddenly it starts lagging
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fresh-fireman-491

01/03/2024, 3:57 PM
Could you give me an example of when it would stop working?
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shy-zoo-85661

01/04/2024, 4:05 AM
No idea
When I start and import the same template and publish the same template it startsworking, the olde publish bot is not working where template in boy are same
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fresh-fireman-491

01/04/2024, 10:29 AM
Nice to hear that it works
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shy-zoo-85661

01/04/2024, 10:30 AM
But how to avoid this in future
Because I am handling this bot to my client
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crooked-van-25152

01/05/2024, 4:21 PM
Hey there, when it stopped working, would the bot ever answer back to the user? Or the bot would litteraly stop. Also would it stop at the same spot?
Which error would you get when the bot stopped?
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shy-zoo-85661

01/06/2024, 9:42 AM
Basically, when I run in emulator it works fine,but when I published and share the bot it sometime stop working like for example;if I ask questions from kb it will just buffer not gives output to user queries,to resolve this issue i every time download my bot template and then create a new bot and tries to import my older template to newely generated bot ,please help me with this
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fresh-fireman-491

01/06/2024, 11:02 AM
How are you handling it, when the bot can't find an answer in the KB?
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shy-zoo-85661

01/06/2024, 1:31 PM
As I mentioned earlier it starts to buffer and did not give user reply some time when published
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fresh-fireman-491

01/06/2024, 3:49 PM
What happens in your workflow when it can't find an answer from the KB. Can you include a picture of it?
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shy-zoo-85661

01/06/2024, 4:23 PM
You mean screen shot
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fresh-fireman-491

01/06/2024, 5:36 PM
Yes
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shy-zoo-85661

01/08/2024, 10:39 AM
Let me know the solution
It's very important
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fresh-fireman-491

01/08/2024, 11:45 AM
Could you also add a screenshot of your workflow on Botpress
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shy-zoo-85661

01/08/2024, 11:49 AM
Ok
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fresh-fireman-491

01/08/2024, 12:18 PM
Could you try adding the start node to your first node and then deselect the trigger.
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shy-zoo-85661

01/08/2024, 1:31 PM
Can you give example
By providing any screen shot or template
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fresh-fireman-491

01/08/2024, 1:54 PM
I hope this is good enough:
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shy-zoo-85661

01/08/2024, 4:39 PM
You mean I need to start with start node then trigger node then connect to remaining node ,is it right
The trigger is important, I don't want to start with hi
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fresh-fireman-491

01/08/2024, 4:48 PM
This is just for testing
Do it like this
Then try again
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shy-zoo-85661

01/09/2024, 11:47 AM
I have done what you have said, I have used start node instead of trigger node ,it works . But the problem arises when I use the link which is generated (publish link) after some days like 2 or 3 days it will not work ,and starts buffering .
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crooked-van-25152

01/09/2024, 5:57 PM
can you share a report ID ?
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shy-zoo-85661

01/10/2024, 6:36 AM
How to report?
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crooked-van-25152

01/10/2024, 5:58 PM
please see the GIF I sent above
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fresh-fireman-491

01/10/2024, 7:12 PM
The GIF doesn't include how to report a problem
Then follow the GIF from there
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shy-zoo-85661

01/12/2024, 1:59 PM
.ok
I had changed the ui of bot ,but same problem arises of buffering. Though I had reported, let me know how to resolve.