I have a fustrating problem. I want my bot to be ready to answer any question at any time using the knowledge base. I am having two problems... 1) I have one node which is a choice card. When a user asks a question on this node, it is answered by the knowledge base but then decides by itself to transition to the "I have a question" choice when I want it to stay on the current node and just repeat the choices. How do I prevent this happening? 2) When no answer is found in the kb how do I generate a generic reply of "Sorry I cannot answer that question, please contact us" while allowing it to stay on the current card and repeat it's intended action? I would really apprecaite some help here!!!! Many thanks, Jack

Could you elaborate on problem 1 so I can understand it a bit better. Maybe include a picture if you find it relevant. If you are trying to create a loop try what I did in the picture. If that doesn't work for you share a picture of your workflow and I can see how we can implement it for you.

@jolly-airline-35614 Adding on to @fresh-fireman-491 's answer.. If you want KB answering on all nodes where there is choice card you need to do 3 things. 1) turn on "Answer Qns from Kbs" in the choice card. 2) set "Retries" to 0 so it can move on if none of the buttons are clicked 3) add the no answer from KB option after the choice card and redirect it out for a response and loop it back. i personally use an expression card with the following code but as long as it works, its good. > !turn.KnowledgeAgent.answer

@Decay @JoshZ Thank you both for the replies. Heres the problem I am facing with having knowledge base answering enabled on a choice node. When a question is asked and the bot answers it automatically, it selects the "I have a question pathway" after , when I want it to just repeat the node. The node acts correctly when a question is asked and no answer is found in the knowledge base. Struggling to find a way around it, a lot of trial and error. Any more suggestions ?

Connect the little dot to the start of your node

Unfortunately this isn't working. When I ask the question "are you hiring" it always seems to trigger the I have a question choice and proceeds with that pathway. When I asked the previous question it worked as it should of. Very confused

You are using a single choice card. If you want to let the user be able to ask questions use a Raw input card instead.

Okay I understand what you are saying. I just want my bot to be able to query the knowledge base at any point of the workflow then carry on with it's task but I guess that is a feature that is not available on Botpress. Shame there is no option to turn off force selection. Hopefully botpress will change this! Thanks for the assistance Decay!

That sounds like a pretty good idea for a post in #1111026806254993459 no? Maybe you could explain your use case in there and people will agree. I think it would be really nice too