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#🤝help
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# 🤝help
i

important-oxygen-28514

01/05/2024, 8:18 PM
so I have the bot embebed in whatsapp adn suddenly, after a significant amount of exchanged messages, the bot simply stops replying. Is there some limit within botpress, is there something I am doing wrong ?
c

crooked-van-25152

01/05/2024, 8:34 PM
No limit, unless you've spent all your credits. Which pricing plan are you on?
i

important-oxygen-28514

01/05/2024, 8:41 PM
free
but what is the limit ?
c

crooked-van-25152

01/05/2024, 8:41 PM
Sure, but when did you create your workspace? We have introduced a new pricing a few weeks ago.
i

important-oxygen-28514

01/05/2024, 8:42 PM
a few months ago
c

crooked-van-25152

01/05/2024, 8:42 PM
you can find more info with the link I just sent
Ok, so you are probably on the old pricing. In which case, you'll need to move your chatbot to a new workspace where you'll have access to those:
i

important-oxygen-28514

01/05/2024, 8:44 PM
the bot ends the conversation, but if I recall him again after 5 min it responds again
is that due to the payment plan ?
c

crooked-van-25152

01/05/2024, 8:45 PM
It continues where it stopped or starts from the beginning?
No, nothing to do with the $$$. Unless you ran out of credits.
But it wouldn't continue the conversation
The issue might be with the Agents. Are you using a bunch of agents? Sometimes it slows down the conversation.
Or an execute card / AI card. It could take a bit more time for the bot to answer.
Oh one thing! Is your account verified?
i

important-oxygen-28514

01/05/2024, 8:48 PM
i dont think its verified
c

crooked-van-25152

01/05/2024, 8:48 PM
This might be it then!
i

important-oxygen-28514

01/05/2024, 8:49 PM
but it runs smoothly until that point
c

crooked-van-25152

01/08/2024, 2:27 PM
You'll need to get your account verified anyway to make sure your bot works properly.
s

strong-bear-19626

01/09/2024, 9:24 AM
Apparently my default workspace where I started was on old pricing. I tried to move my chatbot to a new workspace but getting a Access Denied message. Did I do anything wrong?
c

crooked-van-25152

01/09/2024, 2:33 PM
Hey, so you need to export your bot. Then you need to create a new workspace and add your bot to your new workspace with the import button.